vicidial.org

Hi i really hope you guys can help me get this issue fixed.

All vicidial works fine, i have no problem with anything, except that people do not answer the calls. I had 5 agents logged in all available and it was making 15, 16 calls and no answer, everyone was waiting for minutes to get a call. I am absolutely sure this is caused by the way the list.csv was created, but it very strange because i have another identically designed list with leads from the same source, that send calls instantly to agents. The only diffrence i could possibly find was that this new list had the phone numbers like this (xxx)xxxxxxx, or xxxxxxxxxx, instead of xxx-xxx-xxxx. Could it be possible that these dashes make the difrence?

I spend quite a few hours on this, and could not find the right way. I have found however that sometimes it calls a 405 area code, with +40 5xxx and sends the call to Romania. If this is applyed to all numbers then this is the issue, because it misdials and there are all wrong numbers and noone answers them. But the list is correclty designed, and all csv fields ar in place so how do i fix this? Moreover these leads are extremely new, and on manual dialing 8 out of 10 answer the phone....


PLease help

No ideas huh ?

I have also tried to redesign the .csv lists, took out all extra characters and still the same.

Has anyone else experienced this ? 20 calls at the same time, all agents ready and no call sent to them, as if there were only no answers...

check your extensions.conf

and show me the asterisk cli when making calls.

Ok
this was the simplest issue... the .csv file was reading the phone number fields as text .... all numbers had a "space" after them in the column and this was the reason.

but it sucked that it was showing the calls as being placed and ringing... anyway thanks a lot for the help.


I do have another small issue though with one of the agents, his sip phone (xlite soft-phone) seems to not connect to the conference, instead of "you are the only person in this conference, when logging, he gets a wierd short noise, and customers can't hear him...

Any ideas why?

is he behind nat? Doeas xlite register proberly? Have you dubble-checked your settings for the phone in sip.conf and extensions.conf or tryed to use another accound, to make shore if it's your agents ws or the server that's the problem? We are using xlite and eyebeam on all out agents, and never had some problem with it. But a thing that can make some problem sometimes is the sound-card settings in xlite, make shore that those work.

The thing is that i am not the one that set up the asterisk and vicidial, but only the supervisor of the sales team. that guy is on vacation and im trying hard to get things going without him. So far it seems to be going ok

the funny thing about x-lite is that sometimes it just says "your are the only person in this conference" and without changing any setting on next log on, it will just go "bleet" as if the voice that was about to talk choaked... If i play around remove the sip account and put it back then it works again, then on next login it doesn't ... and so on. this last time i just can't get it to say that conference message.

All is properly registered, the phone rings, when i click answer there's that choaking noise and if a call comes in the customer can't hear. Most likely the agent is not in the conference...

I will check the soundcard as soon as i get to work. thanks!
really wierd...