Problems with my recording files..
Posted: Fri Aug 02, 2024 4:59 amHello all,
I hope you are well. I have a problem with my recording files. The location isn't displayed in the user stats and load leads sections.
Everything was fine until two weeks ago; we didn’t make any changes, but we noticed that the server is no longer displaying the file locations. I also noticed that it does not save the file
in the directory /var/spool/asterisk/monitorDONE/MP3/ but instead in /var/spool/asterisk/monitorDONE, and some are stored in /var/spool/asterisk/monitor/ with extensions .in and .out.
I have tried the following commands after the problem occurred:
My campaign recording is set to ALLFORCE, and Agent Recording Override is also set to ALLFORCE.
Can anyone help me with this issue? Thanks in advance!
I hope you are well. I have a problem with my recording files. The location isn't displayed in the user stats and load leads sections.
Everything was fine until two weeks ago; we didn’t make any changes, but we noticed that the server is no longer displaying the file locations. I also noticed that it does not save the file
in the directory /var/spool/asterisk/monitorDONE/MP3/ but instead in /var/spool/asterisk/monitorDONE, and some are stored in /var/spool/asterisk/monitor/ with extensions .in and .out.
I have tried the following commands after the problem occurred:
- Code: Select all
MariaDB [asterisk]> SELECT campaign_id, campaign_rec_exten, campaign_recording, campaign_rec_filename FROM vicidial_campaigns;
+-------------+--------------------+--------------------+-----------------------------------+
| campaign_id | campaign_rec_exten | campaign_recording | campaign_rec_filename |
+-------------+--------------------+--------------------+-----------------------------------+
| xxxx | 8309 | ALLFORCE | FULLDATE_CUSTPHONE_CAMPAIGN_AGENT |
| xxxx | 8309 | ALLFORCE | FULLDATE_CUSTPHONE_CAMPAIGN_AGENT |
| xxxx | 8309 | ALLFORCE | FULLDATE_CUSTPHONE_CAMPAIGN_AGENT | This is the campaign I'm using
| xxxx | 8309 | ONDEMAND | FULLDATE_CUSTPHONE |
+-------------+--------------------+--------------------+-----------------------------------+
4 rows in set (0.000 sec)
- Code: Select all
MariaDB [asterisk]> SELECT filename, location FROM recording_log WHERE filename LIKE '%xxxxxxx%';
+---------------------------------------+-----------------------------------------------------------------------------------+
| filename | location |
+---------------------------------------+-----------------------------------------------------------------------------------+
| 20240613-150531_xxxxxxxxx | http://192.1xx.x.xxx/RECORDINGS/MP3/20240613-150531_xxxxxxxx-all.mp3 |
| 20240801-101928_xxxxxxxxx_POC_5002 | NULL |
| 20240801-103311_xxxxxxxxx_POC_5001 | http://192.1xx.x.xxx/RECORDINGS/20240801-103311_xxxxxxxx_POC_5001-all.wav |
| 20240801-103351_xxxxxxxxx_POC_5002 | http://192.1xx.x.xxx/RECORDINGS/20240801-103351_xxxxxxxx_POC_5002-all.wav |
| 20240801-161704_xxxxxxxxx_POC_5001 | NULL |
| 20240801-165643_xxxxxxxxx_POC_5001 | NULL |
| 20240801-170039_xxxxxxxxx_POC_5001 | NULL |
| 20240802-101158_xxxxxxxxx_POC_5001 | NULL |
+---------------------------------------+-----------------------------------------------------------------------------------+
- Code: Select all
vicibox11:~ # find /var/spool/asterisk/monitorDONE/ORIG/ | grep xxxxxxx
/var/spool/asterisk/monitorDONE/ORIG/20240708162558_355456xxxx_xxxxxxx-out.wav
/var/spool/asterisk/monitorDONE/ORIG/20240801-103311_6899xxxxx_POC_5001-out.wav
/var/spool/asterisk/monitorDONE/ORIG/20240708160648_3554xxxxx_xxxxxxxx-in.wav
- Code: Select all
vicibox11:~ # asterisk -rx "dialplan show 8309@default"
[ Included context 'vicidial-auto-internal' created by 'pbx_config' ]
'8309' => 1. Answer() [extensions-vicidial.conf:199]
2. Monitor(wav,${CALLERID(name)}) [extensions-vicidial.conf:200]
3. Wait(3600) [extensions-vicidial.conf:201]
4. Hangup() [extensions-vicidial.conf:202]
-= 1 extension (4 priorities) in 1 context. =-
- Code: Select all
vicibox11:~ #
vicibox11:~ # asterisk -rx "dialplan show 8310@default"
[ Included context 'vicidial-auto-internal' created by 'pbx_config' ]
'8310' => 1. Answer() [extensions-vicidial.conf:204]
2. Monitor(gsm,${CALLERID(name)}) [extensions-vicidial.conf:205]
3. Wait(3600) [extensions-vicidial.conf:206]
4. Hangup() [extensions-vicidial.conf:207]
-= 1 extension (4 priorities) in 1 context. =-
vicibox11:~ #
- Code: Select all
vicibox11:~ # perl /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl --debug
----- DEBUG -----
Can't find soxmix binary! Trying sox...
|1316|33|20240802-111542_xxxxxxxxx_POC_5003-in.wav|20240802-111542_xxxxxxxxx_POC_5003-out.wav| |20240802-111542_xxxxxxxxx_POC_5003-all.wav|
|1314|25|20240802-111151__POC_5003-in.wav|20240802-111151__POC_5003-out.wav| |20240802-111151__POC_5003-all.wav|
|1313|274|20240802-111015_xxxxxxxxx_POC_5005-in.wav|20240802-111015_xxxxxxxxx_POC_5005-out.wav| |20240802-111015_xxxxxxxxx_POC_5005-all.wav|
|1311|104|20240802-111004_xxxxxxxxx_POC_5003-in.wav|20240802-111004_xxxxxxxxx_POC_5003-out.wav| |20240802-111004_xxxxxxxxx_POC_5003-all.wav|
|1310|30|20240802-110925_xxxxxxxxx_POC_5005-in.wav|20240802-110925_xxxxxxxxx_POC_5005-out.wav| |20240802-110925_xxxxxxxxx_POC_5005-all.wav|
vicibox11:~ #
My campaign recording is set to ALLFORCE, and Agent Recording Override is also set to ALLFORCE.
Can anyone help me with this issue? Thanks in advance!