vicidial.org

Hello

How many lines are available to callers?
My last application allowed callers to use up to 3 lines
at the same time, thereby increasing my contact rate.
How many lines does Vicidial allow callers to use simoultaneously....?

you can set it very high(100:1), however each asterisk server can only handle about 200 concurrent calls, so you would need to add additional servers to handle more than that.

albertomax1 wrote:Hello

How many lines are available to callers?
My last application allowed callers to use up to 3 lines
at the same time, thereby increasing my contact rate.
How many lines does Vicidial allow callers to use simoultaneously....?

Define "Available to callers"?

Do you mean how many calls the Autodialer will generate for an available agent in READY status on the real time screen?

This value is set in the Campaign settings basic and detail screen. There is also a preference in System Settings for the Max amount available on that setting.

If that's not your question: If you want each agent to be able to log in with multiple "agent connections" to handle multiple agent sessions simultaneously, that's a completely different story. So I asked.

But I digress: If you are asking this question, I strongly suspect you should be reading the (Free or paid, both are available) Vicidial Manager's Manual available at EFLO.net. Considering that there's a free version, and it has a lot of information in it ... that could help you make $$ ...