vicidial.org

the latency column remains empty
I've enabled language selection, but when the agent logs in, he has no choice

Also, the page is slow for a new agent, I notice even in private browsing, sometimes at the first opening, there is an error 503 SERVER MAINTENANCE, I have to refresh several times for my home page to display well. which was not the case before vicibox 12

Interesting. Is this an upgraded install with a "brought forward" database? or a fresh install with uploaded old leads and NO db import?

Is this server hardware-based or Virtual? Local or Colo or Cloud?

Same hardware as the "before v12.0.2" install?

Have you checked the available browser nodes? Apache can run out you know. (enable the Server Status module in apache, it's quite useful on heavy use systems)

this is a brand new installation starting from 0 with ISO vicibox 12.0.2 without import

The server is in a dedicated cloud server

yes the hardware is the same

what is available browser nodes, how to di this enable the Server Status module in apache, and the server isn't even useful yet, there are barely 5 people on call
here's my link, you'll see that css takes time to work, which wasn't the case before

https://httpd.apache.org/docs/2.4/mod/mod_status.html

Of course it's also possible your server is being attacked, which could cause access issues.

upgrade to svn 3905 there was some bugs with php8 and a couple things on php7.4 that were fixed

I'll be back to give you some feedback
For the language, it's OK, I had forgotten to put SQL in Language Method, sorry, i upgrade to svn 3905 and i did mysql upgrade_2.14.sql
I've noticed an improvement, I don't seem to have any more ERROR 503, the icons load a little bit faster, but when an agent first connects to a new workstation, there are always 1 or 2 broken icons (LIVE CALL icon, or one of the webphone icons), after refresh 1 or max 2 times, it's OK. For example, look at my home page https://apisnix-crm.com, which I've customised, it always displayed fine before but I'm sure you'll have to refresh to see it properly

yet in top, htop or reports web vicidial, I don't even use 5% of the system

but the latency column in REAL TILE is always empty
the colour in asterisk cli came back after setting the correct version in ADMIN -> SERVERS but after rebooting svn upgrade, the cli is just in black and white which is not practical

the fact the latency is blank points to some sort of connection issue between agents and server

I think so too but what to do, he must have something wrong with the configurations

When I installed vicibox 12.0.1, I had already noticed this problem, I thought it was related to the time synchronization problem

Changes made to admin->servers version for asterisk do not affect already running scripts (the ones in the screens). A reboot causes them to re-check. However: changing that value does not alter the previously installed sample ".conf" files which were chosen based on the previous (incorrect?) value. Sometimes running install.pl is required (beware overwriting externip= in sip.conf).

Also in case it helps you understand (in case you were unaware ...): time sync error is often not related to time syncing. If time zone information is incorrect between mysql/php or if time between servers is off by more than 5 seconds, yes "time sync error" can actually be time sync. But just as often (or more often?) there is a value not being stored in a field when the agent's screen session receives it's "every second" update AJAX packet. The agent screen requests it's packet from the web server and that request updates a field on the database server. Any failure in that process (lost web packet, failed sql update) can result in "time sync error" because that field in the table being off by more than 5 seconds still results, even though the reason is actually just "not updating at all".

Hope it helps.

In any case: Happy Hunting!

Thanks william
I did a brand new installation first thing I did was create a User ID and Phone ID, a campaign with no hopper login, latency is still empty
asterisk cli has the colour

i jsut tried this on a new install and got the same thing, possible bug?

seems to be fixed in 3908, upgrade svn thiago

svn upgrade done 10 minutes ago, I'm currently on 3909 but the bug is still there

given the odds you have something still using the old code (reboot might help). Either a running screen or a file that was loaded previously and not automatically reloaded during an upgrade but only during installation. Or the upgrade had an error and you didn't notice.

I've just rebooted
it's the same, no I had no error during the upgrade, the only thing the reboot did was remove the colours in rasterisk cli
everything works fine, my webphone, calls
But I've got this gene when I can't take full advantage of something, especially as I've got African agents where the connection isn't great and that helps a lot

did u try the downgrade to php7 for testing purposes like i mentioned?