Changing the sound file played for waiting customers
Posted:
Mon Jul 09, 2007 1:54 pmby caspar
I need to replace the sound file for inbound campaigns that says "Your call is very important to us, please stay on the line..."
Can someone tell me which file I need to replace or how can I specify my own?
Posted:
Mon Jul 09, 2007 4:44 pmby scratchspace
Currently you have to modify the agi script used for your inbound calls. If you only have one campaign you can replace the original file with a new one, or change the name of the file in the script, it's called generic_hold.gsm. If you have multiple inbound campaigns, you can make copies of the agi script with different names. Inside each script you can call a different sound file. My wishlist would be to send the filename as an argument to the agi script.
Chris