vicidial.org

Hello,

I activated the pause codes but where do they go to after an agent made his choice?
It is simply impossible for me to find those entries in the database. I watched out in table vicidial_agent_log and all other Tables for those entries to be able to calculate the working times of our agents.

Thnx a lot for VD
Fram

vicidial_agent_log is where they show up. It should be populated in the sub_status field.

Unfortunately the sub_status field is not populated due to a bug in vdc_db_query.php.
See issue 0000120 in the Issue Tracker. (A patch that fixes the problem is attached to the issue).

Oh thnx very much - I will try the patch asap


Best reguards
Fram

Bug is now patched in SVN

It works well after patching the script. Thanks...

I have some small questions left in this context:
How works the billable feature?
Is it implemented right now?
If it´s implemented right now, how do I have to customize my daily agentreport query to reflect the pause codes on the working hours?


Thanks for all and best regards
Fram

Billable is not really much more than a comment-type field at this point, it was created for a client with a specific need, and may or may not have any reports included in the future.

Framercy:
My client requested the pause codes on the daily report, so I'm working on it right now.
I'm also making some changes to the real-time screen, so it would display the pause code (easier for a manager to see who's doing what).

If interested in the patches just pm me.

Peacy

if it is not much trouble kindly post it at the tracker.

Thanks

Of course it's not a problem

And while we're on the subject: if I'd like to regularly contribute to the project, who should I contact?

matt

Hello, Matt here. What kind of things would you like to do?

We can always use more reports, people seem to use whatever you throw out there for a report. You can also take a look at the tracker and see if anything there looks like something you would like to tackle.

If anybody interested, there's a patch available for the real-time campaign screen (issue 0000133 on the tracker).
The pause code is displayed after the status column.

i seem to be having problems downloading the patch. anyone else experiencing this? i'm using firefox by the way. file gets saved as file_download.php w/ different content.

Works for me (using firefox 1.5.0.12).
Did you left-click the link?

seems that firefox 2 is having some some issues. switching to opera and konqueror did the trick.

just patched astguiclient 2.0.3 w/ asterisk 1.2.23 and i can see the "pause code" on the AST_timeonVDADall.php page. however, it doesn't seem to change to the pause code chosen by the agent when going on pause. am i missing something here?

Unfortunately the sub_status field is not populated due to a bug in v2.0.3.
A patch is available to remedy this problem. See issue 0000120 in the tracker.

thanks for that info. works like a charm now. only thing missing from the AST_timeonVDADall.php is to display how many minutes or seconds they have been in that disposition.

gardo wrote:only thing missing from the AST_timeonVDADall.php is to display how many minutes or seconds they have been in that disposition.

I'm coding that feature as we speak...
I'll keep you posted.

how can i run/install the patch that i downloaded, thanks

reland02 wrote:how can i run/install the patch that i downloaded, thanks

You can create backup when you apply the patch and revert to the .orig file:

Code: Select all

patch -b < pause_code_display_on_realtime_screen_v2_0_3.patch

Or you can reverse the patch with -R:

Code: Select all

patch -R < pause_code_display_on_realtime_screen_v2_0_3.patch