Vicidial Problem

[Dima_V]

Hello,
We have Vicidial VERSION: 2.14-695a BUILD: 181116-1133 in our infrastructure.
We run several campaigns for auto-dialing, but our management has concerns about how Vicidial processes calls.
For example, when we upload a lead list, calls are processed throughout the day. If Vicidial does not complete the entire list by the end of the day, should it continue calling the same list the next day?
In that case, will the calls resume from where they left off the previous day, or will Vicidial start from the beginning of the list again?
Management has observed that calls continue the next day even when no new leads have been uploaded. Could you clarify how this behavior is managed?t says that calls continue next day even new leads have not been uploaded.

Also, as I can see call is repeated for 4 times if it is not answered. Where this setting can be found?

[carpenox]

Why are you using a vicidial version from 2018? You need to update as that version has had several exploits for hackers to gain full access to your server. Then with the new features you get from updating you have more settings to control these aspects.

https://dialer.one/index.php/how-to-upd ... ubversion/

[williamconley]

Read the Vicidial Manager's Manual (free and paid versions available on EFLO.net's store).

The setting you seek is "list order". One of the options is "random", of course. There are also options to "blend in" new leads slowly so you keep the agents busy with new leads while continuing to call previously dialed leads that generally have a lower response rate.

But there are many other settings which affect this feature. For instance, how many times you dial a lead before stopping is another setting. There is also an option to auto-reset lists at a specific time of day.

We sell a module that will reset the campaign when the entire campaign runs out of leads. Thus ensuring "all leads dialed, now start over".

[Dima_V]

I have one question. I have several lists which are identical. I added only one my number to a lists for testing and then launched campaigns.
I observe a strange thing, when all campaigns are dialed simultaneously and then only one of them repeatedly dialed for 4 times,
I observe it on my phone, no other campaingns are dialed.
Why this happens?

[Dima_V]

During testing I've figured out that that we have problems with busy calls, if busy call is returned to vicidial it never repeats this call. How to force busy calls to be recalled?

[williamconley]

I have one question. I have several lists which are identical. I added only one my number to a lists for testing and then launched campaigns.
I observe a strange thing, when all campaigns are dialed simultaneously and then only one of them repeatedly dialed for 4 times,
I observe it on my phone, no other campaingns are dialed.
Why this happens?

that would be due to a difference in settings of the campaign that dials four times or a difference in the list(s) in that campaign.

[williamconley]

During testing I've figured out that that we have problems with busy calls, if busy call is returned to vicidial it never repeats this call. How to force busy calls to be recalled?

define "repeats this call"? You dial all the leads in the campaign. The campaign runs out of leads. You reset the list(s) in the campaign and you dial all the leads again. Note that each time you dial the leads, the only ones dialed are the leads in the "Dial Status" list for the campaign. If "B - Busy" is in the "Dial Status" list for the campaign, they will be dialed after the list(s) are reset. If not, they will not.

Have you read the Vicidial Manager's Manual yet? It's very helpful with this stuff, although it does sometimes take a while for all the technical details to settle in so you know what you're doing.

We offer a Training Course for $105 to take your manager(s) from Zero to "Comfortable dialing". Takes three hours, but it's very good for those of you who are just now getting your feet wet. It's basically a course on the basics, of course, and those are all in the Manager's Manual so the course it kind of unnecessary if you've read and understood it all.