vicidial.org

Hi All,

I want to hear the recording audio in 2 different channels in .mp3 format, i mean, when i listen the recordings (by downloading or listen on server under recording URL), agent voice should come in left ear while customer's voice should be on right ear. Is this feasible in Vicidial ?

As of now, both side voice comes in single channel so it hears in both ear simultaneously. I want it to be separated as stated above.

Server details below:
VERSION: 2.14-928a
BUILD: 240826-0918
© 2024 ViciDial Group

Asterisk Version: 16.17.0-vici

Version: 2.14b0.5
SVN Version: 3876
DB Schema Version: 1718

only by creating a recording gateway server as described here: https://vicidial.org/docs/GATEWAY_RECORDING_SERVER.txt

carpenox wrote:only by creating a recording gateway server as described here: https://vicidial.org/docs/GATEWAY_RECORDING_SERVER.txt

Thanks for your reply @carpenox.
I will give it a try.

Will i need to be a Vicidial server for recording gateway or simple plain asterisk can work ?

The gateway server should be a fully-installed VICIdial server, but the VICIdial features can be almost entirely deactivated on it. The AGIs are included in the VICIdial codebase.

Thanks. Will that not work with .MP3 file because, as soon as it converts into .MP3 files, voice is coming in both ears simultaneously while in .wav, it's working as expected, i mean, agent voice coming in left ear while customer voice in right one.

If you follow the instructions in the document, you should get stereo MP3 files from the recordings made on the gateway server:
https://vicidial.org/docs/GATEWAY_RECORDING_SERVER.txt

Ikram_Ali wrote:Thanks. Will that not work with .MP3 file because, as soon as it converts into .MP3 files, voice is coming in both ears simultaneously while in .wav, it's working as expected, i mean, agent voice coming in left ear while customer voice in right one.

The VICIDIAL server does combine in this fashion, but the GATEWAY server audio is managed differently and CAN (if properly configured as matt's instructions outline!) create stereo files where the agent is in one ear and the Lead is in the other ear. That is in fact the reason for the gateway server to exist. Because the Meetme room on the Vicidial server has already combined the audio before recording occurs: But the Gatway server is processing the audio from the Carrier pre-meetme room.

williamconley wrote:

Ikram_Ali wrote:Thanks. Will that not work with .MP3 file because, as soon as it converts into .MP3 files, voice is coming in both ears simultaneously while in .wav, it's working as expected, i mean, agent voice coming in left ear while customer voice in right one.

The VICIDIAL server does combine in this fashion, but the GATEWAY server audio is managed differently and CAN (if properly configured as matt's instructions outline!) create stereo files where the agent is in one ear and the Lead is in the other ear. That is in fact the reason for the gateway server to exist. Because the Meetme room on the Vicidial server has already combined the audio before recording occurs: But the Gatway server is processing the audio from the Carrier pre-meetme room.

Understood the logic, even i was also in the same impression.

One big challenge facing now. Stereo type recording making on independent recording gateway server but we have to control all things from Vicidial itself, so in that case, how can i see the respective stereotype recording from Vicidial under the same lead record and how can i see the stereotype recording if i do 'Search For A Lead' in dialer because, it's showing dialer's default recording. Hence, how can i map or integrate both Vicidial and Recording Gateway server with each other to see the data via Vicidial.

I think you should get my point what i am trying to say.

Do the instructions for the GATEWAY server not include the method for retrieving and listening to the recordings?

williamconley wrote:Do the instructions for the GATEWAY server not include the method for retrieving and listening to the recordings?

I am unable to see that. If i am doing 'Search For A Lead' default recordings of Vicidial showing.

I would highly recommend reviewing the instructions for the gateway server to find out if there are instructions for listening to the created recordings.