vicidial.org

I'm trying to define the difference in how Talk Time is calculated in the Agent Stats vs the Agent Time Detail report.

These always appear to differ slightly. Here is some data I pulled yesterday from an example agent.
------------------------------------------------
Agent Time Detail (/vicidial/AST_agent_time_detail.php?)
279 calls 3:02:46 Talk Time
(Note: 5:53 dead time)

User Stats (/vicidial/user_stats.php?)
279 calls 3:06:02 Talk Time
------------------------------------------------
I did scan some previous posts (see below). In the bottom one, Matt points out that Talk Time includes customer time and dead time. But simply adding dead time to the Agent Time Detail number never quite equalizes these two Talk Times either. Thanks for any guidance.

viewtopic.php?f=4&t=42257&p=154091&hilit=talk+time#p154091
viewtopic.php?f=2&t=41741&p=151614&hilit=talk+time#p151614
viewtopic.php?f=4&t=41490&p=150375&hilit=talk+time#p150375
viewtopic.php?f=4&t=41493&p=150295&hilit=talk+time#p150295


VERSION: 2.14-692a
BUILD: 180927-0018
© 2018 ViciDial Group

For REAL (rather than vague) information, you need to find the log tables each of these pulls from. Not that different log table entries are triggered by different events, and in some cases "cleaned up" by different scripts real time vs after the call by various cleanup/completion scripts. So you may never expect these two times to mesh up due to their inherent differences and the technically imperfect nature of the system.

I strongly suspect improvements have been made from 2018, however. You might want to consider upgrading. Don't expect perfection, but it may be notably closer.