Setting up custom routing extension for auto-dial campaign

[tchristeas]

Hello,

I've setup an agentless auto-dial campaign (dial method: RATIO) and I'm running into issues when I set the routing extension to a value other than the standard 8368, 8369. Calls go out when I use 8368 or 8369. I created a user, a remote agent and phone = 83961. I added the custom dialplan inside extensions.conf

[custom_nudial]
; === Custom AMD Routing for EarlyCure_38 ===
exten => 83691,1,Set(CAMPAIGN_ID=EARLYCURE_38)
same => n,AGI(agi://127.0.0.1:4577/call_log)
same => n,Playback(sip-silence)
same => n,AMD(2000,2000,1000,5000,120,50,4,256)
same => n,AGI(VD_amd.agi,${EXTEN})
same => n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB-----${CONNECTEDLINE(name)})
; Route based on AMD result + campaign_id
same => n,GotoIf($["${AMDSTATUS}"="HUMAN"]?amd-route,8368,1)
same => n,GotoIf($["${AMDSTATUS}"="MACHINE"]?amd-route,8369,1)
same => n,Goto(amd-route,8369,1) ; fallback to machine

With a softphone, I can place a call into extension 83691. I can even initiate an outbound call via the Asterisk CLI. However when I let the campaign attempt to place the outbound call I can see the following in the real time screen, I can see the following 1 calls being placed, 1 calls ringing. I can confirm when I am running CLI with sip debug enabled that no calls are being placed or attempted. I suspect that it has to do with the remote agent setup. The way I understand it, is for agentless campaigns you need to setup a remote agent to allow VICI to place the outbound calls. Any suggestions would be greatly appreciated.


Server info....
Vicibox 11.0.1 from .iso (ViciBox_v11.x86_64-11.0.1.iso) | Vicidial: 2.14-710c BUILD: 240830-1112 |Asterisk: 16.30.0-vici Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation |

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32 GB Ram
500 GB disk space
Intel(R) Xeon(R) E-2236 CPU @ 3.40GHz
12 CPU(s)