Lots of customer hangup errors
Posted: Fri Jul 13, 2007 4:28 pmI'm having a problem with Vicidial thinking the customer has hung up when they have not. I've tried to track down why this is happening, but have already chased down what seems like 5 different possiblilities, to no avail.
The problem was more pronounced before I made a small change to the AST_update.pl script to only flush the live_channels and live_sip channels after 6 bad update grabs, instead of 3 (when it hit 3 bad grabs, all agents got the customer has hung up notice, not just 1 or two).
I figure the problem is most likely related to AST_update.pl and the list of active channels it parses, but I can't seem to find anything beyond that. I'm looking for some suggestions as to where I can look to try to find the cause of this problem, and also any ideas on why I had to modify the AST_update.pl script in the first place. Has anyone else experienced this?
I'm running astguiclient 2.0.3 and asterisk 1.4.2, but am getting ready to try upgrading to asterisk 1.4.7.1.
The problem was more pronounced before I made a small change to the AST_update.pl script to only flush the live_channels and live_sip channels after 6 bad update grabs, instead of 3 (when it hit 3 bad grabs, all agents got the customer has hung up notice, not just 1 or two).
I figure the problem is most likely related to AST_update.pl and the list of active channels it parses, but I can't seem to find anything beyond that. I'm looking for some suggestions as to where I can look to try to find the cause of this problem, and also any ideas on why I had to modify the AST_update.pl script in the first place. Has anyone else experienced this?
I'm running astguiclient 2.0.3 and asterisk 1.4.2, but am getting ready to try upgrading to asterisk 1.4.7.1.