vicidial.org

Hi

iam using FC5 with
SVN Asterisk
SVN AGC
SVN Zaptel
SVN Libpri
Ztdummy

I have set the call time out 50seconds

the agents are dialing manual dial mode, most of the calls out of 10, 5 calls drops with in the 10-15seconds.

so i have made the dispostion called call drop
and trying to call them manually using my x-lite iam able to hear success of the calls.

i dont see any Asteriks Cli errors for that calls.


Xeol Dual processor 3.X Ghz
4GB RAM
15K RPM SCSI

15agents is the setup.

Concurrent calls i observed is 6 or 7 Maximum, even though 15 agents logged in to the server.


Any suggestions where to watch to identify the problem.
what logs i can look other than Asterisk Errors.

ram

Does the agent get any popup errors when calling manually?

Hi

No popup's, just hear beep sound of call disconnected.

ram

Hi,

First of all, I like to thank all the guys that have posted their support with my previous experiences or problems. I wish I would know more about Linux, Asterisk and Astguiclient so I can also help, unfortunely I'm a novice and I'm limited to read's people problems. Once again, thanks.

Here is my question. On my campaing's "Local Call Time" I've tried all times that ends at 9:00 PM. However; after 5:00 PM there are no leads on the dial hopper. I've even created new local call times, but without success.

I'm located in South Florida. The server has the proper time:

# /usr/local/bin/ntpdate -u 18.145.0.30
17 Jul 23:53:06 ntpdate[14408]: adjust time server 18.145.0.30 offset -0.001233 sec

On the phone record the "Local GMT" is set to -5. I don't know what else to do.
As always, all help and support is greatly appreciated !

Hi ram,

sorry. I meant to post it as a new topic.

What is the server gmt offset set to in vicidial admin.php Admin -> Servers section?

Server section has >>>>> Local GMT: -5 (Do NOT Adjust for DST)

What is the gmt_offset_now of all of your leads?

SELECT count(*),status,called_since_last_reset,list_id,gmt_offset_now from vicidial_list group by status,called_since_last_reset,list_id,gmt_offset_now;

mysql> SELECT count(*),status,called_since_last_reset,list_id,gmt_offset_now from vicidial_list group by status,called_since_last_reset,list_id,gmt_offset_now;
+----------+--------+-------------------------+---------+----------------+
| count(*) | status | called_since_last_reset | list_id | gmt_offset_now |
+----------+--------+-------------------------+---------+----------------+
| 2 | A | Y | 101 | 0.00 |
| 2 | CALLBK | Y | 101 | 0.00 |
| 1 | DEC | Y | 101 | 0.00 |
| 11 | DROP | Y | 101 | 0.00 |
| 6 | NA | Y | 101 | 0.00 |
| 2 | NEW | Y | 101 | 0.00 |
| 4846 | NEW | N | 101 | 0.00 |
+----------+--------+-------------------------+---------+----------------+
7 rows in set (0.03 sec)

What is the phone_code for your leads? How did you load them?

phone_code is "1" and I loaded up the leads though Beta SuperLoad .

Thanks for your help Matt,

What country are you calling?

What is the date of your SVN grab from astguiclient?

hi ramonvel / Matt

kindly take it to new post iam confusing with this thread always

i was thinking always some answer for my problem

ram

Can you post some bits of asterisk cli when calls are dropped ? Did you check if you have proper dial timeout in extensions.conf ? I think some part of asterisk cli when calls are dropped may help ...

Since you dont have any asterisk cli errors I think this might also be problem with your carrier ? Are you using voip trunks ? Try on some other provider for testing

Hi ram,

You're absolutely right. Please, accept my apologies.

Matt,

Please, I need your help, can you follow the following url:

http://www.eflo.net/VICIDIALforum/viewt ... 3029#13029

Thanks,