agents.conf + Linux Telephony Device

[mkaufmaWork]

Hi all,

Two small questions:
1. Do I have to configure each of the vicidial agent as an asterisk agent in agents.conf?

2. MUST I have to have a Linux telephony device to use VICIDIAL? Can I use a SIP softphone to emulate that device?


Thanks,

Micky

[ragnadik]

1. Do I have to configure each of the vicidial agent as an asterisk agent in agents.conf?

You should avoid adding agents in agents.conf as Vicidial uses its own queueing system. Nowhere did it say in the scratch install that you should change agents.conf

2. MUST I have to have a Linux telephony device to use VICIDIAL? Can I use a SIP softphone to emulate that device?

Yes. You need a SIP softphone/ channel bank/ sip ata device in order to use Vicidial.

[Op3r]

and for more complete details on how to really use VICIDIAL.

Buy the Agent's Manual and the Manager's Manual at http://www.eflo.net