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Auto Dialing Without Agent logon
Posted:
Fri Aug 10, 2007 2:04 amby tektrix
Hi
Is there a way to start auto dialing without agent logon in vicidial?
Regards
Tektrix
Posted:
Fri Aug 10, 2007 4:59 amby Op3r
Yes you can
Its called broadcast dialing.
Purchase and Download the Manager's Manual its there.
Posted:
Fri Aug 10, 2007 8:29 amby mflorell
You use the remote agent setup to achieve broadcast dialing without real agents present to take calls. There are also many legal restrictions on this kind of calling, and it is illegal for most sales purposes.
Posted:
Fri Aug 10, 2007 8:43 amby tektrix
Actually i want to transfer the calls to another ACD after the caller press # to talk to agent. Vicidial will only be used for dialing and broadcasting.
By configuring remote agents will be able to do predictive dialing? i need to dial 200 simultaneous calls.
Tektrix
Posted:
Fri Aug 10, 2007 3:01 pmby mflorell
Yes, remote agents can do that if properly configured, and yes, you can do predictive dialing. As for 200 concurrent calls, you would need a big server to do that without issues.
Posted:
Sun Aug 12, 2007 11:35 pmby tektrix
Thanks Matt ,
will following server specs be ok for 200+ simultaneous calls?
8670-91x - IBM xSeries 345 Dual 3.06GHz Xeon Processors, 4G RAM, 2 x 146.8G SCSI HDD w/ Hot Swap Trays
Regards
Tektrix
Posted:
Mon Aug 13, 2007 7:59 pmby mflorell
Maybe,
what codec?
any recording of calls?
will the database be on the same server?
Posted:
Tue Aug 14, 2007 6:52 amby tektrix
No recordings, codec g729 and DB server is separate.
Regards
Tektrix
Posted:
Tue Aug 14, 2007 10:53 amby mflorell
200+ calls on a single server using G729 will be tough, you will have to record all messages in G729 audio codec to reduce on transcoding, and you will be limited in the number of agents you can have on the machine due to the transcodding.