how to get outbound calls made by agents?

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how to get outbound calls made by agents?

Postby ragnadik » Fri Aug 10, 2007 10:08 am

hi Vicidial users,

I am using VICIDIAL in an inbound scenario. How do I get the outbound calls made by each agent using Manual Dial or Transfer-Conf? I need to generate such reports. I looked at call_log table but this has no agent field.

Thanks,

ragnadik
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Postby mflorell » Fri Aug 10, 2007 3:03 pm

Take a look in the vicidial_log and vicidial_agent_log tables.
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