vicidial.org

Hi,

I am a new user to Vicidial. Followed the scratch install document and my system is up.
Agents are able to log in via the web interface and they actually get the call back from the system.

I have not connected my asterisk system to the PRI lines and hence i have assigned a number 1214 which SIP users call, and this should be my incoming line. However when a SIP user calls this number, he is disconnected, and not transferred to the agent.
yet there are agents logged in to the particular campaign. An inbound group has been defined as well (Test01).

My extensions.conf file for this is as shown.
;Extension 1214 - Test for inbound calls
;inbound VICIDIAL calls:
exten => 1214,1,Answer ; Answer the line
exten => 1214,2,AGI(agi-VDADcloser_inbound.agi,TEST01-----1214-----Closer-----park----------100-----1)
exten => 1214,3,Hangup

The output from the asterisk CLI is as follows.

Connected to Asterisk 1.4.9 currently running on testbox (pid = 4714)
-- Remote UNIX connection
Verbosity is at least 3
-- Executing [1214@default:1] Answer("SIP/211-09bfc650", "") in new stack
-- Executing [1214@default:2] AGI("SIP/211-09bfc650", "agi-VDADcloser_inbound.agi|TEST01-----1214-----Closer-----park----------100-----1") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADcloser_inbound.agi
-- AGI Script agi-VDADcloser_inbound.agi completed, returning 0
-- Executing [1214@default:3] Hangup("SIP/211-09bfc650", "") in new stack
== Spawn extension (default, 1214, 3) exited non-zero on 'SIP/211-09bfc650'
-- Executing [h@default:1] DeadAGI("SIP/211-09bfc650", "call_log.agi|h") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
-- AGI Script call_log.agi completed, returning 0
-- Executing [h@default:2] DeadAGI("SIP/211-09bfc650", "VD_hangup.agi|PRI-----NODEBUG-----16---------------") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_hangup.agi
-- AGI Script VD_hangup.agi completed, returning 0
testbox*CLI>

The report for the particular campaign is as follows

VICIDIAL Campaign: STOP | SLOW | GO MODIFY | SUMMARY | REPORTS
DIAL LEVEL: 1 TRUNK SHORT/FILL: / 0 FILTER: NONE TIME: 2007-08-17 12:50:44
DIALABLE LEADS: 0 CALLS TODAY: 0 AVG AGENTS: 0 DIAL METHOD: RATIO
HOPPER LEVEL: 5 DROPPED / ANSWERED: 0 / 0 DL DIFF: 0 STATUSES: NEW
LEADS IN HOPPER: 0 DROPPED PERCENT: 0% DIFF: 0.00% ORDER: DOWN
+ VIEW MORE SETTINGS VIEW USER GROUP SHOW AGENT NAME HIDE SERVER INFO
NO LIVE CALLS WAITING
1 agents logged in 0 agents in calls 1 agents waiting 0 paused agents

VICIDIAL: Agents Time On Calls Campaign: TEST_C 2007-08-17 12:50:44

+------------+--------------------+-----------+----------+-----------------+-----------------+---------+------------+
| STATION | USER | SESSIONID | STATUS | SERVER IP | CALL SERVER IP | MM:SS | CAMPAIGN |
+------------+--------------------+-----------+----------+-----------------+-----------------+---------+------------+
| SIP/gs102 | 102 | 8600051 | CLOSER | 192.168.50.90 | | 23:33 | TEST_C |
+------------+--------------------+-----------+----------+-----------------+-----------------+---------+------------+
1 agents logged in on all servers
System Load Average: 0.35

- Agent waiting for call
- Agent waiting for call > 1 minute
- Agent waiting for call > 5 minutes
- Agent on call > 10 seconds
- Agent on call > 1 minute
- Agent on call > 5 minutes
- Agent Paused > 10 seconds
- Agent Paused > 1 minute
- Agent Paused > 5 minutes

What could be the problem? Help.

I sorted the problem. I reinstalled the asterisk-perl module (i used .10) and now its sending the calls to the agents without a problem.

Thank you everyone!

Titus.