vicidial.org

If the predictive dialer calls a client and the client hang up the call BEFORE the drop time out (assuming no agent is available to take the call), then the call is not considered as a drop.

Is it possible to change VICIDIAL to calculate these calls also as DROPs?

What is the status of the call? It should be considered a DROP in VICIDIAL.

It is not changed at all (NEW)

Is this happening every time?

Can you duplicate this in a testing environment?

What Asterisk and astguiclient versions?

To duplicate the problem:
1) Set the campaign to use predictive dialing.
2) Set the Drop Timeout to a large value like 60.
3) Load a lead list that will only dial your own test phone number.
4) Login to VICIDIAL.
5) The predictive dialer will dial (1st lead) your test phone.
6) Press the "Hangup" button and WAIT at the disposition screen.
7) Wait for the next call (2nd lead) to come through on your test phone call.
When it rings, pick it up and immediately hang up before it could drop the call.
9) The 2nd lead's status will not change, nor will it be recorded as a drop.

The result is that the predictive dialer will incorrectly adjust the MAX_DIAL_LEVEL to dial more leads instead of fewer, depending on the campaign setup and current DIAL_LEVEL.

I know this is an old one, but I just solved some related issues, so please checkout the newest SVN trunk code and let me know if you still see this problem.