AUTO DIALER PROBLEMS PLEASE HELP!!!
Posted: Tue Sep 18, 2007 1:14 pm
I got the latest version of vicidial installed and everything works perfectly.. The only issue i seem to have is that when i use the survey script and set a remote agent with 15 lines and make the dialer type to ratio and dial level to 4 i push about 60 simultaneously calls which go through but when a person picks up few things happen
1. the voice file does not play right away sometimes it takes up to 5 seconds
2. whenever 1 is pressed it says that the call is being transferred to a poll taker and after that voice file is played it hangs up on me..
This issue does not happen when i push like 15 calls at once..
Anyone got any suggestions or can point me out why this problem happens?
1. the voice file does not play right away sometimes it takes up to 5 seconds
2. whenever 1 is pressed it says that the call is being transferred to a poll taker and after that voice file is played it hangs up on me..
This issue does not happen when i push like 15 calls at once..
Anyone got any suggestions or can point me out why this problem happens?