VICIDIAL not dialing

[shawno]

Hi All,

I've read through the FAQ and searched on the forum before posting here. I'm having a bit of trouble getting VICIDIAL to start dialing from the campaign hopper.

My asterisk configuration is all set properly, as I can successfully dial out by manually dialling the keys on the SIP phone. When I try and start a manual dial through the astGUI interface, the system times out after 50 seconds waiting for a ring. I'm not really sure how to debug this at all, could someone point me in the right direction of where to start figuring out what is wrong? Thanks in advance.

-Shawn

[ramindia]

Hi

yes that is kept in the extension.conf

if no one answer after 50sec, the call will disconnect..

try looking asterisk cli and vicidial log to get some information

ram

[shawno]

Hi ram,

Upon examining the Asterisk CLI there's no output at all when I try and dial from the GUI.

When I dial manually from the SIP Phone, I get this output:

Code: Select all

 Executing [99961117@internal:1] Dial("SIP/ryan-082230b8", "Zap/4/9961117") in new stack
    -- Requested transfer capability: 0x00 - SPEECH
    -- Called 4/9961117
    -- Zap/4-1 is proceeding passing it to SIP/ryan-082230b8
    -- Zap/4-1 is ringing
    -- Zap/4-1 answered SIP/ryan-082230b8
    -- Hungup 'Zap/4-1'
  == Spawn extension (internal, 99961117, 1) exited non-zero on 'SIP/ryan-082230b8'
    -- Executing [h@internal:1] DeadAGI("SIP/ryan-082230b8", "agi://127.0.0.1:4577/call_log") in new stack
[Sep 25 11:19:54] WARNING[30997]: res_agi.c:216 launch_netscript: Connect to 'agi://127.0.0.1:4577/call_log' failed: Connection refused


That connection refused, could that be an issue? Still, nothing happens when I dial from the GUI client...

[ramindia]

Hi

== Spawn extension (internal, 99961117, 1) exited non-zero on 'SIP/ryan-082230b8'
-- Executing [h@internal:1] DeadAGI("SIP/ryan-082230b8", "agi://127.0.0.1:4577/call_log") in new stack
[Sep 25 11:19:54] WARNING[30997]: res_agi.c:216 launch_netscript: Connect to 'agi://127.0.0.1:4577/call_log' failed: Connection refused

check manager.conf

ram

[shawno]

Hi
check manager.conf
ram

Hi ram,

Here is my manager.conf:

Code: Select all

[general]
enabled = yes
port = 5038
bindaddr = 0.0.0.0
[cron]
secret = 1234
read = system,call,log,verbose,command,agent,user
write = system,call,log,verbose,command,agent,user
[updatecron]
secret = 1234
read = command
write = command
[listencron]
secret = 1234
read = system,call,log,verbose,command,agent,user
write = command
[sendcron]
secret = 1234
read = command
write = system,call,log,verbose,command,agent,user

It is exactly as the SCRATCH_INSTALL depicts.

It seems to me that VICIDIAL isn't properly connecting to my Asterisk server. is there anyway to tell this? I see the cron jobs running fine:

Code: Select all

 == Parsing '/etc/asterisk/manager.conf': Found
  == Manager 'sendcron' logged on from 127.0.0.1
  == Manager 'sendcron' logged off from 127.0.0.1
  == Manager 'sendcron' logged off from 127.0.0.1


Not sure what to do next...

[shawno]

Ok something strange is happening...

Once I engage dialing from the VICIDIAL Agent GUI, the system says the dialing timed out. (Which is true, nothing happens in the Asterisk CLI).

But when I run AST_manager_send.pl --debug from the bash prompt it goes through a series of messages and then the extension rings. It calls the external number as well. So my question is, do I not have the proper perl script running to allow the GUI to make calls? Here is my crontab -l output:

Code: Select all

root@asterisk:/usr/share/astguiclient# crontab -l
### recording mixing for Asterisk run every 5 minutes
1,6,11,16,21,26,31,36,41,46,51,56 * * * 1,2,3,4,5,6 /usr/share/astguiclient/AST_                                              CRON_mix_recordings_BASIC.pl

### keepalive script for astguiclient processes
* * * * * /usr/share/astguiclient/ADMIN_keepalive_ALL.pl

### kill Hangup script for Asterisk updaters
* * * * * /usr/share/astguiclient/AST_manager_kill_hung_congested.pl

### updater for voicemail
* * * * * /usr/share/astguiclient/AST_vm_update.pl

### updater for conference validator
* * * * * /usr/share/astguiclient/AST_conf_update.pl

### flush queue DB table every hour for entries older than 1 hour
11 * * * * /usr/share/astguiclient/AST_flush_DBqueue.pl -q

### fix the vicidial_agent_log once every hour
33 * * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl

### updater for VICIDIAL hopper
* * * * * /usr/share/astguiclient/AST_VDhopper.pl -q

### adjust the GMT offset for the leads in the vicidial_list table
1 1 * * * /usr/share/astguiclient/ADMIN_adjust_GMTnow_on_leads.pl --debug --post                                              al-code-gmt

### reset several temporary-info tables in the database
2 1 * * * /usr/share/astguiclient/AST_reset_mysql_vars.pl

### optimize the database tables within the asterisk database
3 1 * * * /usr/share/astguiclient/AST_DB_optimize.pl

## adjust time on the server with ntp
30 * * * * /usr/sbin/ntpdate -u 18.145.0.30 2>/dev/null 1>&2

### VICIDIAL agent time log weekly summary report generation
2 0 * * 0 /usr/share/astguiclient/AST_agent_week.pl

Could someone shed light on this for me?

[enjay]

Sounds like your scripts may not be running?

What is the output of your screen -x

Art