Call Monitor without being noticed

[binbash]

I noticed that when i monitor calls, i can see my extension on the vicidial client page. Is it possible to mask that or for that not to appear when i monitor calls so that agent's won't be conscious ?

Thanks

[enjay]

You can comment out in the code their ability to SHOW/HIDE channels that way they cannot see you.

-Art

[binbash]

Great Help .. Thanks .. done this

[mflorell]

There is an item in the TODO that we should add a way of blocking just monitoring channels optionally per agent and/or campaign. I have not had the time to work on it, but it is something that has been requested by several people.

[garybautista]

Which part of the code is this? I tried commenting out the function but the agent page did not load up completely.

[mflorell]

in vicidial.php, do a search for this:

conf_channels_detail('SHOW')

and replace it with this:

conf_channels_detail('HIDE')

[mxtreme311]

What I've done to fix this is edit the "conf_exten_check.php" file, on (or about ) line 223 I've added "and extensions NOT LIKE 'IAX2/PBX%'" where IAX2/PBX is a trunk I've setup from another asterisk server where our monitoring agents work.

[mxtreme311]

Typo, the SQL edit looks like this:

" AND channel NOT LIKE 'IAX2/PBX%'"

[mflorell]

That's pretty close to how I'm going to have it work. Let us know if you run into any problems doing that.

[mxtreme311]

I've had it that way since the 2.0.3 upgrade, so it's very stable.

[eliasferreyra]

i think that i need to view the channels , sometimes i need to hangup any calls. and i need to see it

there is not any way to hide only the monitored channel?

[mflorell]

I just finished a new method fo hiding monitored channels in SVN trunk this week. It involves using ip_relay and a loopback IAX trunk, then dialing 0 + session_id to monitor, and there were some code changes to vicidial.php as well, but it works on every kind of system. Only the monitor calls are not visible to the agents in the "calls in this session" panel.

To use it you would need to install astguiclient from the SVN trunk codebase and make sure that the iax.conf and extensions.conf entries were in place as shown in the example conf files.

[eliasferreyra]

and what about the release version?

[mflorell]

It can be made to work with a release version but you will have to edit some code in vicidial.php along with setting up ip_relay and the IAX settings.

[binbash]

Is this already included in the 2.0.4 release ? or still have to do the configurations ?

[mflorell]

It has been back-ported to the 2.0.4.1rc4 release. Just update to this release and you will have it.