vicidial.org

Hi,
I have noticed that on a daily basis there are many calls that continue to be connected and I get billed for them, even though the agents have hung-up the calls.
Is there a way that I can put-up a timer on outbound calls that hang-up automatically which are either not connected to any agent or even if they are connected they get disposed properly.
Please advice.

Regards,
dev_b_in

Hi

yes look at campaign settings.

or dialplan of extension.conf

you can set time in seconds

ram

I guess I didn't put my problem in exact words. Let me explain again...

The agent has a call, after finishing, the agent disposes the call. The database get updated as per the disposition time stamp, but somehow the call continues to be connected in asterisk to my provider and I get billed for this.
This also happens with conference calls.
It is these calls that I want to put a restriction/auto-disconnect on.

Please advice.

Regards
dev_b_in

This is a problem with some carriers, but not all of them. You can usually request to have a maximum call length put on your account to auto-kill calls that last more than an hour or so. As for your problem, what is the loadavg on your server when this happens?