Sorry, there are no leads in the hopper for this campaign

[hemanshurpatel]

hello all,

I am very new to vicidial application, upto now i have successfully installed asterist 1.4.1 version and vicidial application.
I have studied Manager manual as well and according to that i have created testcampaign.
Now after that i went for lead loading and i am using the same examples that is given in pfd file.it shows me successful update and gives no of records good 1 and bad 0 total 1 like that.

After that i create a list for these leads as per manual, and do as per mentioned.
After performing all steps as per manual when i login to localhost/agc/vicidial.php it gives me Sorry, there are no leads in the hopper for this campaign Error message.

As i am novice user of this application, i cant figure out what's the problem is?

Can anybody help me?
Thanks for giving your time even for reading.

[ramindia]

Hi


how many leads you have uploaded ?

check your cron service running or not ?

if your cron services running correctly check in campaign settings, go down and check many leads in hopper.

check mysql results.

select * from vicidial_list;


Ram

[hemanshurpatel]

hello ,
as i said i am novice with this and you asked so many question at once.

How many Leads uploaded?
i have uplaoded a text file as shown in user manuals which is having on eline like
100001|10001|107|1|12345678|MR|JOHN|Q|PUBLIC|249 MUNDON ROAD|MALDON|FL|4|5|as|33709|USA|M|1970-01-01|12345678|test(at)test(dot)com|nothing|COMMENTS

Cron service is running

in Campaing setting it shows you have 0 lead in this hopper (??? I dont know why)

Check mysql result (Result for what?)

Thanks for replying

[hemanshurpatel]

In addition to that, though my crond is working but my crontab has no entry what so ever it is blank.

[hemanshurpatel]

mysql query reply is as below


mysql> SELECT count(*),list_id,status,called_since_last_reset,gmt_offset_now from vicidial_list group by list_id,status,called_since_last_reset,gmt_offset_now;
+----------+---------+--------+-------------------------+----------------+
| count(*) | list_id | status | called_since_last_reset | gmt_offset_now |
+----------+---------+--------+-------------------------+----------------+
| 11 | 107 | NEW | N | -4.00 |
+----------+---------+--------+-------------------------+----------------+
1 row in set (0.02 sec)

[rajeevpn]

Did you follow the scratch_install? You need to have certain scripts running at intervals as specified in scratch_install for vicidial to work

[hemanshurpatel]

yes, i have followed it completely and now also i am looking the same weather i forget to start any or not.
but do you know what can be the service that i may have forget to start due which i am getting this error message?

[rajeevpn]

Check Subphase 6.5 in SCRATCH_INSTALL where it describes what entries you need in your crontab

[hemanshurpatel]

ok, thanks for the reply, let me check and get back to you

[ramindia]

Hi

the leads file is just example

you need to populate your own data for calling out

ram

[hemanshurpatel]

i have check all the entries in crontab and apply all settings , and though i am using the sample file only but i sould get some leads in hopper.
its true that i may not be able to call but atleast there should be some leads in hoper.
but all in wain, it still have no impact.

[ramindia]

Hi

when you upload one lead, when the user login.
and you keep campaign in Radio mode, it dials automatically one lead.

so i you would not see any leads in hopper

it will not show the leads i hopper, and agent get that message.

so i remcomend upload 50 leads to see the lead in hopper or not ?

you can also set in campaign down, user can login with out leads also.


ram