vicidial.org

hello all,

I am very new to vicidial application, upto now i have successfully installed asterist 1.4.1 version and vicidial application.
I have studied Manager manual as well and according to that i have created testcampaign.
Now after that i went for lead loading and i am using the same examples that is given in pfd file.it shows me successful update and gives no of records good 1 and bad 0 total 1 like that.

After that i create a list for these leads as per manual, and do as per mentioned.
After performing all steps as per manual when i login to localhost/agc/vicidial.php it gives me Sorry, there are no leads in the hopper for this campaign Error message.

As i am novice user of this application, i cant figure out what's the problem is?

Can anybody help me?
Thanks for giving your time even for reading.

Hi


how many leads you have uploaded ?

check your cron service running or not ?

if your cron services running correctly check in campaign settings, go down and check many leads in hopper.

check mysql results.

select * from vicidial_list;


Ram

hello ,
as i said i am novice with this and you asked so many question at once.

How many Leads uploaded?
i have uplaoded a text file as shown in user manuals which is having on eline like
100001|10001|107|1|12345678|MR|JOHN|Q|PUBLIC|249 MUNDON ROAD|MALDON|FL|4|5|as|33709|USA|M|1970-01-01|12345678|test(at)test(dot)com|nothing|COMMENTS

Cron service is running

in Campaing setting it shows you have 0 lead in this hopper (??? I dont know why)

Check mysql result (Result for what?)

Thanks for replying

In addition to that, though my crond is working but my crontab has no entry what so ever it is blank.

mysql query reply is as below


mysql> SELECT count(*),list_id,status,called_since_last_reset,gmt_offset_now from vicidial_list group by list_id,status,called_since_last_reset,gmt_offset_now;
+----------+---------+--------+-------------------------+----------------+
| count(*) | list_id | status | called_since_last_reset | gmt_offset_now |
+----------+---------+--------+-------------------------+----------------+
| 11 | 107 | NEW | N | -4.00 |
+----------+---------+--------+-------------------------+----------------+
1 row in set (0.02 sec)

Did you follow the scratch_install? You need to have certain scripts running at intervals as specified in scratch_install for vicidial to work

yes, i have followed it completely and now also i am looking the same weather i forget to start any or not.
but do you know what can be the service that i may have forget to start due which i am getting this error message?

Check Subphase 6.5 in SCRATCH_INSTALL where it describes what entries you need in your crontab

ok, thanks for the reply, let me check and get back to you

Hi

the leads file is just example

you need to populate your own data for calling out

ram

i have check all the entries in crontab and apply all settings , and though i am using the sample file only but i sould get some leads in hopper.
its true that i may not be able to call but atleast there should be some leads in hoper.
but all in wain, it still have no impact.

Hi

when you upload one lead, when the user login.
and you keep campaign in Radio mode, it dials automatically one lead.

so i you would not see any leads in hopper

it will not show the leads i hopper, and agent get that message.

so i remcomend upload 50 leads to see the lead in hopper or not ?

you can also set in campaign down, user can login with out leads also.


ram