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Filter Answering Machines Calls
Posted:
Thu Oct 25, 2007 5:16 amby zahoorsatti
Hi
How we can filter/decrease answering machine calls.
need support from Expert of Vicidial Forum Group
Satti
Posted:
Thu Oct 25, 2007 10:11 amby Op3r
Its called Answering Machine Detection.
For more indepth information download/purchase the VICIDIAL Manager's Manual at
www.eflo.net
Posted:
Thu Oct 25, 2007 1:17 pmby ramindia
Hi
you want to filter them, you can make some script run in cron job to remove or store to other place..
or you can write mysql command to move them, when your agents are in break.
ram
Posted:
Fri Oct 26, 2007 11:07 amby zahoorsatti
Hi All
In campaign there is a option Dial Timeout and explains it as given below:-
Dial Timeout - If you are having a lot of Answering Machine or Voicemail calls you may want to try changing this value to between 21-26 and see if results improve.
It is not a way to do so or similar other way you know.
regards
Satti
Posted:
Sun Oct 28, 2007 8:28 pmby mflorell
Just wanted to include this in this AMD thread since it's related. A client sent me these settings for AMD that they have had very good luck with. They did quite a bit of testing to arrive with these numbers:
exten => 8369,2,AMD(2000|2000|1000|5000|120|50|4|256)