vicidial.org

I have a guy that is the middle man to our carrier.. so i don't know what kind of carrier we may be having.

This is the problem, from a week before this week we got charged about 400$ for a week of mins..

This past week it was at 3k..

How that happened I don't know.. No changes where made on my end, no increasement of agents were made.

6 agents always been the ones dialing.

now this is the problem.

the middle man from the carrier was telling me that the server might have hang up issues where it does not hang up the call..

now my concern is if the customer hangs up the call the call normally ends automatically so how can the server have that issue

another thing some tech guy explained to me was that it could be the carrier

because when the agent dispos an answering machine, it sends a message to the carrier then the carrier to the server letting it know to hang up..

or if the client hangs up the call it send the message to the carrier to let the server know to hang up.

can you explain to me how this may have occured?

I received the call logs from the carrier and on the days 25th and 26th I saw many calls lasting for about 8000 seconds, 100000 seconds which is between more then 100 minutes up to 1000 minutes used, now I KNOW 6 agents can not do that.. and only two days..

can anyone help me out please

Hi,
This is the same issue I am facing; duration of lots of my calls are shown about 7200 seconds (i.e. two hours) even after the agent has properly disposed the call.

I just want to know, if there any issue in the server about hanging-up of calls? If yes then how to resolve it?

Please advice.

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dev_b_in

I have seen this happen before with some VOIP carriers. One thing to make sure you do is not have any "Congestion" lines in your extensions.conf. You might also want to try another carrier to see if the problem happens with someone else.