vicidial.org

What's the proper way to do a 2nd level closer transfer? Here's the scenario:

Outbound Campaign: TESTCAMP
Inbound Campaign: TESTCAMP_B
Ingroup: TESTCAMP
Ingroup: CL_TESTCAMP_L

Agent on outbound campaign "TESTCAMP" calls a customer. Agent then transfer the customer to a closer in "TESTCAMP_B" via "transfer conf" link with CXFER90009 as D1. Now closer in "TESTCAMP_B" wants to transfer the call to another closer in CL_TESTCAMP_L. How does the closer do that? Via "transfer conf" link and D1 too?

There is currently only one way of doing that right now. You have to use another inbound group "CL_TESTCAMP_B_L" for the calls coming in from your inbound campaign. This will be different in the next release of VICIDIAL though.