vicidial.org

Hi,

how can i change the music on hold in inbound and how can i change the voice saying "your call is very important to us please stay on the line blah blah..."

If you want to change it across all campaigns, you just need to replace the corresponding sound file in /var/lib/asterisk/sounds
"Your call is important to us" is generic_hold.gsm. You can record your custom wav file in any sound recording software of your choice and convert to gsm by using sox as described in http://www.voip-info.org/wiki/view/Asterisk+sound+files or you may use the extension 8168 if you have it configured in extensions.conf. 8168 will invoke agi-record_prompts.agi and your file will be saved in the format 851XXXXX. You will have to rename that to generic_hold.gsm.

If you want different campaigns to have different recordings, a quick way to do that is to simply copy the inbound script (say agi-VDADcloser_inboundCID.agi) to camp1.agi; camp2.agi; edit the script and replace generic_hold (line 508 in my version) with the the filename of your choice.

Music on hold is park.gsm - (this is when the agent places the customer on hold using PARK CUSTOMER) SCRATCH_INSTALL describes how this works. In short, you can record your own gsm, create and new extension and configure the campaign to use that.

For the upcoming 2.0.4 release this will be configurable in the admin web interface.

rajeevpn wrote:If you want to change it across all campaigns, you just need to replace the corresponding sound file in /var/lib/asterisk/sounds
"Your call is important to us" is generic_hold.gsm. You can record your custom wav file in any sound recording software of your choice and convert to gsm by using sox as described in http://www.voip-info.org/wiki/view/Asterisk+sound+files or you may use the extension 8168 if you have it configured in extensions.conf. 8168 will invoke agi-record_prompts.agi and your file will be saved in the format 851XXXXX. You will have to rename that to generic_hold.gsm.

If you want different campaigns to have different recordings, a quick way to do that is to simply copy the inbound script (say agi-VDADcloser_inboundCID.agi) to camp1.agi; camp2.agi; edit the script and replace generic_hold (line 508 in my version) with the the filename of your choice.

Music on hold is park.gsm - (this is when the agent places the customer on hold using PARK CUSTOMER) SCRATCH_INSTALL describes how this works. In short, you can record your own gsm, create and new extension and configure the campaign to use that.

i can't hear any MoH in my inbound campaign only the hold_tone and generic_hold once in a while, how can i change this in the AGI?

thanks!

another question about inbound. how can i change the waiting time of a customer in queue? like is there a way after 3 minutes a customer is waiting in queue they have an option to press anything to stay in queue or go to a voicemail?

thanks!

s0lid wrote:

rajeevpn wrote:If you want to change it across all campaigns, you just need to replace the corresponding sound file in /var/lib/asterisk/sounds
"Your call is important to us" is generic_hold.gsm. You can record your custom wav file in any sound recording software of your choice and convert to gsm by using sox as described in http://www.voip-info.org/wiki/view/Asterisk+sound+files or you may use the extension 8168 if you have it configured in extensions.conf. 8168 will invoke agi-record_prompts.agi and your file will be saved in the format 851XXXXX. You will have to rename that to generic_hold.gsm.

If you want different campaigns to have different recordings, a quick way to do that is to simply copy the inbound script (say agi-VDADcloser_inboundCID.agi) to camp1.agi; camp2.agi; edit the script and replace generic_hold (line 508 in my version) with the the filename of your choice.

Music on hold is park.gsm - (this is when the agent places the customer on hold using PARK CUSTOMER) SCRATCH_INSTALL describes how this works. In short, you can record your own gsm, create and new extension and configure the campaign to use that.

i can't hear any MoH in my inbound campaign only the hold_tone and generic_hold once in a while, how can i change this in the AGI?

thanks!

weird thing i try to change the hold_tone form this:


if ($hold_tone_counter > 3)
{
$AGI->stream_file('hold_tone');
$hold_tone_counter = 0;
}
else {$hold_tone_counter++;}


to this:

if ($hold_tone_counter > 3)
{
$AGI->stream_file('park');
$hold_tone_counter = 0;
}
else {$hold_tone_counter++;}


so i can play the park.gsm file but still i can hear the hold_tone so definitely im doing it wrong . anyone can help?


thanks!

An option to allow customers to select whether they want to stay in the queue will likely happen after 2.0.4 is released

We just finished testing that in our inbound setup. Will be glad to contribute. Matt - should I use the SVN or Mantis?

thanks

Please use the codebase from SVN, keep in mind that all of the VDAD_inbound and closer scripts will be depricated in favor of a single new AGI script: agi-VDAD_ALL_inbound.pl

There are a whole lot of changes to the in-group call handling so it may take some work to adapt your new feature.

When you have a working patch finished, please post it to Mantis.

rajeevpn wrote:We just finished testing that in our inbound setup. Will be glad to contribute. Matt - should I use the SVN or Mantis?

thanks

hi can you post the codes?

thanks!

Uploaded to Mantis
http://www.eflo.net/VICIDIALmantis/view.php?id=147

Feedback most welcome!

thanks
rajeev

Hi Rajeev


Good Work

ram

thanks for the code mate!