Intermittent call problem
Posted: Tue Nov 13, 2007 11:33 amGot an intermittent call problem. Not sure which logs I ought to post to help debug this, so if anyone has any hints - I'm listening.
We've installed and configured Vicidal with success, and can run calls through it without issue. However, at startup, we occasionally find that when the dialer makes the first call after an agent logs in, that call is not joined into the conference that the agent is logged into. The recipient doesn't hear the agent, the agent doesn't hear the call connect sound, and after about fifteen seconds, the call drops and the next number is tried. This happens for between 1 and 5 callers, then it starts to work fine.
We've verified that the outbound call connects, and that the astgui trace seems to go south right when it should be transferred into the conference room. This is the only call happening on the system, and it's a pretty hefty one - so we don't think that there's a performance thing happening.
Any thoughts? What should we log?
We've installed and configured Vicidal with success, and can run calls through it without issue. However, at startup, we occasionally find that when the dialer makes the first call after an agent logs in, that call is not joined into the conference that the agent is logged into. The recipient doesn't hear the agent, the agent doesn't hear the call connect sound, and after about fifteen seconds, the call drops and the next number is tried. This happens for between 1 and 5 callers, then it starts to work fine.
We've verified that the outbound call connects, and that the astgui trace seems to go south right when it should be transferred into the conference room. This is the only call happening on the system, and it's a pretty hefty one - so we don't think that there's a performance thing happening.
Any thoughts? What should we log?