vicidial.org

Hi guys,

What is the difference between CALLBK and CBHOLD?

Good day.

Rey

CALLBK is a callback that is able to be dialed. CBHOLD is one that has not hit it's trigger yet and should not be dialed.

Fist of all thanks for the response. Just like what I have thought. But I have some issues about the two dispositions/status, cause I looked at the vicidial_callbacks table. And mostly the callback_time field of which has a CALLBK status has already passed the current date, while in the CBHOLD mostly the callback_time field has not yet passed the current date.

Matt I have a question again, is it normal to see the callback_time field has passed the current date but the status is still CBHOLD? Cause I have seen some records on the vicidial_callbacks just like that. Are those leads possible to be dialed again by the agents? And what are some factors why this things are happening?

Actually I read some of the topics in this forums with regards to statuses and I have read one, it says there that if the agent disposed the lead as CALLBK it will be stored in the database as CBHOLD, after the callback_time field in the vicidial_callback has passed it will automatically change to CALLBK. So Im just curious on what Ive seen some weird cases.

Good day.

Rey

Are all of these callbacks in your system in currently active lists and campaigns?

Yes lists and campaigns are currently active. Are those CBHOLD statuses/dispositions possible to be called again by the agents?
If not, what can I do so they can be called again? And what are some factors why this things are happening?

Good day.

Rey

Version of astguiclient?

v 2.0.95

You should try upgrading to 2.0.4 to see if that would fix your problem. A lot has changed since that version.

Ok.