Log out doesn't release/disconnect line?
Posted: Thu Jan 24, 2008 7:52 pmVicidial 2.0.4, external agent (Agent A) on his home phone. He logs out but forgets to hang up his phone. Next agent (B), who logs in vicidial can hear sound from A, just like they are in conference (actually they are).
I can see B gets same session ID as A when logs in.
Similar problem happens when using Linksys PAP2Ts in the office, if an agent forgets to hang up when logs out, next agent goes in same session ID and it becomes messy.
Using X-Lite- log out hangs up the phone too. How the same can be done on external or PAP2T devices?
Is there any way to prevent this? Apart from keep reminding agents to hangup when log out, which they keep forgetting
I can see B gets same session ID as A when logs in.
Similar problem happens when using Linksys PAP2Ts in the office, if an agent forgets to hang up when logs out, next agent goes in same session ID and it becomes messy.
Using X-Lite- log out hangs up the phone too. How the same can be done on external or PAP2T devices?
Is there any way to prevent this? Apart from keep reminding agents to hangup when log out, which they keep forgetting