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2 calls comming per agent
Posted:
Mon Jan 28, 2008 3:43 pmby reland02
Hi!
We used the astiguiclient for inbound, their are some of the agent has experiencing 2 calls are comming at the same time from his account while he/she resumes. Is their any solution to correct that thanx
Posted:
Mon Jan 28, 2008 4:32 pmby enjay
do a show channels in the asterisk CLI and see if you have agents logged into the same meetme conference.
Posted:
Mon Jan 28, 2008 5:10 pmby reland02
how can i avoid this kind of situation, any advise
Posted:
Mon Jan 28, 2008 5:39 pmby enjay
ensure your people log out properly. Closing the web browser without properly logging out is a common occurance.
Posted:
Mon Jan 28, 2008 5:45 pmby mflorell
What is the loadavg on your server when this happens?
Asterisk version?
astGUIclient version?
Posted:
Mon Jan 28, 2008 6:26 pmby reland02
I assume it's minimal around 0.28 the load average, asterisk version 1.2 and astiguiclient version 2.0.95
Posted:
Mon Jan 28, 2008 10:54 pmby mflorell
How often does this happen?
How many agents are logged in at the time?
Posted:
Tue Jan 29, 2008 10:18 amby reland02
2 times in a shift right now thier are 15 agents loging in vicidial and it will increase this comming month
Posted:
Tue Jan 29, 2008 7:25 pmby mflorell
Have you considered upgrading to astguiclient 2.0.4?
Posted:
Wed Jan 30, 2008 8:29 pmby reland02
If their is a new feature in the newer version why not
, If I upgrade it will resolved my problem? thanx
Posted:
Thu Jan 31, 2008 12:39 amby mflorell
If you upgrade it would be easier to debg your problem. your version is quite old.