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My system is setup according to the SCRATCH_INSTALL

I have purchased the Manager's and Agent's Manuals, and read all of the above thoroughly.

My Question:

When Agents are doing 3rd Party transfers, they are not presented with ring or busy tones on the DESTINATION call, so are unable to determine (other than by waiting for a minute or so) if the destination number is busy, or not picking up.

Is this a feature, or is there a way to insure that the agents are presented with RING / BUSY tone when placing call to destination during the 3rd party transfer?

It's not very easy to do, but if you alter the code you can reverse the legs of the call. The problem with doing this is it will make "LEAVE 3WAY CALL" and other Transfer-conf features not work, That is why it was built the way it was.

Okay no problem. Thank you very much Matt. Just wanted to make sure it was a "feature" and not me screwing up.