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Recording times do not match up
Posted:
Wed Jan 30, 2008 5:35 pmby nanderson
When my agents record a call the time stamp for the file is not correct, my sever offset is -7.
-rw-r--r-- 1 root root 2151724 Jan 30 09:26 159_B_20080130-232021_3162402297-all.wav
-rw-r--r-- 1 root root 2960364 Jan 30 09:46 159_B_20080130-233916_3162402274-all.wav
Any ideas on what might be causing this behavior or where in the code it deals with naming recordings?
Posted:
Thu Jan 31, 2008 12:35 amby mflorell
Is that the creation date/time that is displayed or the modify date/time?
Posted:
Thu Jan 31, 2008 4:03 pmby nanderson
It is the creation date/time for the file, and I'm using CAMPAIGN_FULLDATE_CUSTPHONE for the recording file. I apologize for the lack of information.
astguiclient 2.0.4
asterisk 1.2.17
Fedora Core 6
AMD Athlon(tm) 64 Processor 3500+
MemTotal: 2060476 kB
Posted:
Thu Jan 31, 2008 4:34 pmby mflorell
What time zone is the server set to?
Posted:
Thu Jan 31, 2008 4:56 pmby nanderson
Local GMT is set to -7.00 we are in Mountain time
Posted:
Thu Jan 31, 2008 8:22 pmby mflorell
So the Linux time zone, VICIDIAL server record and the phones time zone records are all set to -7?
If that is all true then I have no idea why the times are showing up like that. I have never seen that happen on a VICIDIAL server that I have set up or done work on.
Posted:
Sat Feb 02, 2008 9:11 amby AlexR
Hi there, besides checking all the settings on the vicidial server, I've found useful to modify also the php.ini file with the correct timezone settings. Also do check what timezone the OS is working on.
I hope this helps,
Alejandro