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outbound calls not beeing transfered to agents
Posted:
Sat Feb 09, 2008 7:25 pmby johnsmithzaq12wsx
Hi there,
I'm getting "no VDAC record found" in FASTagiout log file for "Dial Method" set up on adapt_tapered. On manual, everything works fine. TIA
Posted:
Sun Feb 10, 2008 10:14 amby johnsmithzaq12wsx
BTW, my config is:
openSUSE 10.2 (i586)
mysql-5.0.26-12
apache2-2.2.3-20
php5-5.2.0-10
asterisk-1.2.26.2
astguiclient 2.0.4
Posted:
Sun Feb 10, 2008 2:48 pmby mflorell
Do you have the 'o' flag in your outbound Dial string in extensions.conf?
Posted:
Mon Feb 11, 2008 8:34 amby johnsmithzaq12wsx
It is working fine with the 'o' flag in Dial command.
'o' forces asterisk to send the original caller's ID. My SIP provider requires certain info in CID and using the original caller's ID is not an option. Is there a workaround for this issue?
Posted:
Tue Feb 12, 2008 1:57 amby mflorell
No, the 'o' flag has to be present. The calleridnumber is definable in the campaign screen, but the callerIDname is used by VICIDIAL to track the calls through the system.
Who is your carrier that forces you to use specific callerIDname in your outbound calling?