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HELP PLEASE

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HELP PLEASE

Postby PrimePro » Mon Feb 11, 2008 10:22 pm

This problem started last friday. I have agents logged in and dialing normally. Next thing I know average wait times spike from 25 seconds to 5 plus min. I look at the CLI and it appears as the system is dialing normally, it's just not connecting to any calls.

I checked with my termination provider and they says it's not them (although friday and today they said they did have problems...but those should not effect my service)

Has anyone else every had this problem?
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Postby ramindia » Tue Feb 12, 2008 1:18 am

Hi

post some asterisk cli errors when the call placing

if you are doing autodial mode
check auto dial table, any junk calls stuck inside the table.

ram
Kindly post your feedback, if this solution works.
so its very usefull for others who join later as a NEWBIE.
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Postby PrimePro » Tue Feb 12, 2008 11:53 am

Feb 12 11:52:31 VERBOSE[25132] logger.c: == Manager 'sendcron' logged on from 127.0.0.1
Feb 12 11:52:31 DEBUG[25132] manager.c: Manager received command 'Originate'
Feb 12 11:52:31 VERBOSE[25134] logger.c: -- Executing AGI("Local/919724146812@default-3e36,2", "agi://127.0.0.1:4577/call_log") in new stack
Feb 12 11:52:31 VERBOSE[6061] logger.c: -- Call accepted by 64.136.174.24 (format ulaw)
Feb 12 11:52:31 VERBOSE[6061] logger.c: -- Format for call is ulaw
Feb 12 11:52:31 VERBOSE[25134] logger.c: -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
Feb 12 11:52:31 VERBOSE[25134] logger.c: -- Executing Dial("Local/919724146812@default-3e36,2", "IAX2/VPSTR1/19724146812||tTo") in new stack
Feb 12 11:52:31 DEBUG[6016] channel.c: Avoiding initial deadlock for 'IAX2/VPSTR1-12'
Feb 12 11:52:31 VERBOSE[25134] logger.c: -- Called VPSTR1/19724146812
Feb 12 11:52:31 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:31 VERBOSE[6061] logger.c: -- Call accepted by 64.136.174.24 (format ulaw)
Feb 12 11:52:31 VERBOSE[6061] logger.c: -- Format for call is ulaw
Feb 12 11:52:31 DEBUG[6063] chan_sip.c: Stopping retransmission on '3b42c0112d4a06584267fdb56f54911d@******* of Request 102: Match Found
Feb 12 11:52:31 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:32 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:32 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:33 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:33 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:33 DEBUG[25148] manager.c: Manager received command 'Login'
Feb 12 11:52:33 VERBOSE[25148] logger.c: == Parsing '/etc/asterisk/manager.conf': Feb 12 11:52:33 VERBOSE[25148] logger.c: == Parsing '/etc/asterisk/manager.conf': Found
Feb 12 11:52:33 VERBOSE[25148] logger.c: == Parsing '/etc/asterisk/manager_custom.conf': Feb 12 11:52:33 VERBOSE[25148] logger.c: == Parsing '/etc/asterisk/manager_custom.conf': Found
Feb 12 11:52:33 VERBOSE[25148] logger.c: == Manager 'sendcron' logged on from 127.0.0.1
Feb 12 11:52:33 DEBUG[25148] manager.c: Manager received command 'Originate'
Feb 12 11:52:33 VERBOSE[25150] logger.c: -- Executing AGI("Local/919729565589@default-ec51,2", "agi://127.0.0.1:4577/call_log") in new stack
Feb 12 11:52:33 VERBOSE[25150] logger.c: -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
Feb 12 11:52:33 VERBOSE[25150] logger.c: -- Executing Dial("Local/919729565589@default-ec51,2", "IAX2/VPSTR1/19729565589||tTo") in new stack
Feb 12 11:52:33 DEBUG[6016] channel.c: Avoiding initial deadlock for 'IAX2/VPSTR1-23'
Feb 12 11:52:33 VERBOSE[25150] logger.c: -- Called VPSTR1/19729565589
Feb 12 11:52:33 VERBOSE[6061] logger.c: -- Call accepted by 64.136.174.24 (format ulaw)
Feb 12 11:52:33 VERBOSE[6061] logger.c: -- Format for call is ulaw
Feb 12 11:52:33 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:34 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:34 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:35 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:35 DEBUG[25157] manager.c: Manager received command 'login'
Feb 12 11:52:35 VERBOSE[25157] logger.c: == Parsing '/etc/asterisk/manager.conf': Feb 12 11:52:35 VERBOSE[25157] logger.c: == Parsing '/etc/asterisk/manager.conf': Found
Feb 12 11:52:35 VERBOSE[25157] logger.c: == Parsing '/etc/asterisk/manager_custom.conf': Feb 12 11:52:35 VERBOSE[25157] logger.c: == Parsing '/etc/asterisk/manager_custom.conf': Found
Feb 12 11:52:35 DEBUG[25157] acl.c: 0.0.0.0/0.0.0.0/0.0.0.0 appended to acl for peer
Feb 12 11:52:35 DEBUG[25157] acl.c: 127.0.0.1/255.255.255.0/255.255.255.0 appended to acl for peer
Feb 12 11:52:35 DEBUG[25157] acl.c: ##### Testing 127.0.0.1 with 0.0.0.0
Feb 12 11:52:35 DEBUG[25157] acl.c: ##### Testing 127.0.0.1 with 127.0.0.0
Feb 12 11:52:35 VERBOSE[25157] logger.c: == Manager 'admin' logged on from 127.0.0.1
Feb 12 11:52:35 VERBOSE[25157] logger.c: == Manager 'admin' logged off from 127.0.0.1
Feb 12 11:52:35 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:36 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:36 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:37 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:37 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:37 DEBUG[6063] chan_sip.c: Stopping retransmission on '2e2c47967d06a5743cf5c58a47e6c68e@********' of Request 102: Match Found
Feb 12 11:52:38 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:38 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:38 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:39 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:39 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:40 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:40 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:41 DEBUG[6061] chan_iax2.c: Received VNAK: resending outstanding frames
Feb 12 11:52:41 DEBUG[6061] chan_iax2.c: Received iseqno 3 not within window 4->4
Feb 12 11:52:41 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:41 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:42 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:42 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:43 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:43 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:43 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:44 DEBUG[25184] manager.c: Manager received command 'login'
Feb 12 11:52:44 VERBOSE[25184] logger.c: == Parsing '/etc/asterisk/manager.conf': Feb 12 11:52:44 VERBOSE[25184] logger.c: == Parsing '/etc/asterisk/manager.conf': Found
Feb 12 11:52:44 VERBOSE[25184] logger.c: == Parsing '/etc/asterisk/manager_custom.conf': Feb 12 11:52:44 VERBOSE[25184] logger.c: == Parsing '/etc/asterisk/manager_custom.conf': Found
Feb 12 11:52:44 DEBUG[25184] acl.c: 0.0.0.0/0.0.0.0/0.0.0.0 appended to acl for peer
Feb 12 11:52:44 DEBUG[25184] acl.c: 127.0.0.1/255.255.255.0/255.255.255.0 appended to acl for peer
Feb 12 11:52:44 DEBUG[25184] acl.c: ##### Testing 127.0.0.1 with 0.0.0.0
Feb 12 11:52:44 DEBUG[25184] acl.c: ##### Testing 127.0.0.1 with 127.0.0.0
Feb 12 11:52:44 VERBOSE[25184] logger.c: == Manager 'admin' logged on from 127.0.0.1
Feb 12 11:52:44 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:44 VERBOSE[25184] logger.c: == Manager 'admin' logged off from 127.0.0.1
Feb 12 11:52:44 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:45 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:45 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:46 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:46 DEBUG[25191] manager.c: Manager received command 'login'
Feb 12 11:52:46 VERBOSE[25191] logger.c: == Parsing '/etc/asterisk/manager.conf': Feb 12 11:52:46 VERBOSE[25191] logger.c: == Parsing '/etc/asterisk/manager.conf': Found
Feb 12 11:52:46 VERBOSE[25191] logger.c: == Parsing '/etc/asterisk/manager_custom.conf': Feb 12 11:52:46 VERBOSE[25191] logger.c: == Parsing '/etc/asterisk/manager_custom.conf': Found
Feb 12 11:52:46 DEBUG[25191] acl.c: 0.0.0.0/0.0.0.0/0.0.0.0 appended to acl for peer
Feb 12 11:52:46 DEBUG[25191] acl.c: 127.0.0.1/255.255.255.0/255.255.255.0 appended to acl for peer
Feb 12 11:52:46 DEBUG[25191] acl.c: ##### Testing 127.0.0.1 with 0.0.0.0
Feb 12 11:52:46 DEBUG[25191] acl.c: ##### Testing 127.0.0.1 with 127.0.0.0
Feb 12 11:52:46 VERBOSE[25191] logger.c: == Manager 'admin' logged on from 127.0.0.1
Feb 12 11:52:46 VERBOSE[25191] logger.c: == Manager 'admin' logged off from 127.0.0.1
Feb 12 11:52:46 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:47 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:47 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:48 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:48 DEBUG[25198] manager.c: Manager received command 'login'
Feb 12 11:52:48 VERBOSE[25198] logger.c: == Parsing '/etc/asterisk/manager.conf': Feb 12 11:52:48 VERBOSE[25198] logger.c: == Parsing '/etc/asterisk/manager.conf': Found
Feb 12 11:52:48 VERBOSE[25198] logger.c: == Parsing '/etc/asterisk/manager_custom.conf': Feb 12 11:52:48 VERBOSE[25198] logger.c: == Parsing '/etc/asterisk/manager_custom.conf': Found
Feb 12 11:52:48 DEBUG[25198] acl.c: 0.0.0.0/0.0.0.0/0.0.0.0 appended to acl for peer
Feb 12 11:52:48 DEBUG[25198] acl.c: 127.0.0.1/255.255.255.0/255.255.255.0 appended to acl for peer
Feb 12 11:52:48 DEBUG[25198] acl.c: ##### Testing 127.0.0.1 with 0.0.0.0
Feb 12 11:52:48 DEBUG[25198] acl.c: ##### Testing 127.0.0.1 with 127.0.0.0
Feb 12 11:52:48 VERBOSE[25198] logger.c: == Manager 'admin' logged on from 127.0.0.1
Feb 12 11:52:48 VERBOSE[25198] logger.c: == Manager 'admin' logged off from 127.0.0.1
Feb 12 11:52:48 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:48 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:48 VERBOSE[25127] logger.c: -- IAX2/VPSTR1-7 is making progress passing it to Local/918172953544@default-d902,2
Feb 12 11:52:49 DEBUG[6061] chan_iax2.c: Ooh, voice format changed to 4
Feb 12 11:52:49 VERBOSE[25120] logger.c: -- IAX2/VPSTR1-6 is making progress passing it to Local/919724121041@default-4026,2
Feb 12 11:52:49 VERBOSE[25113] logger.c: -- IAX2/VPSTR1-5 is making progress passing it to Local/919728861644@default-3c28,2
Feb 12 11:52:49 DEBUG[6061] chan_iax2.c: Ooh, voice format changed to 4
Feb 12 11:52:49 DEBUG[6051] manager.c: Manager received command 'Command'
Feb 12 11:52:49 DEBUG[6061] chan_iax2.c: Ooh, voice format changed to 4
Feb 12 11:52:49 VERBOSE[25134] logger.c: -- IAX2/VPSTR1-12 is making progress passing it to Local/919724146812@default-3e36,2
Feb 12 11:52:49 VERBOSE[25134] logger.c: -- IAX2/VPSTR1-12 is making progress passing it to Local/919724146812@default-3e36,2
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Postby mflorell » Tue Feb 12, 2008 7:49 pm

messages log output doesnt actually help that much.

Can you turn on logging and set agi output to BOTH in the servers table and post some agiout.2008-02-XX output for the VDAD transfer script?
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Postby PrimePro » Tue Feb 12, 2008 9:06 pm

"set agi output to BOTH in the servers table"

Managed to do that. Not sure how to turn logging on or go the appropriate log to see output once it is on.
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Postby ramindia » Wed Feb 13, 2008 1:11 am

Hi

see in the log directory of Vicidial

ram
Kindly post your feedback, if this solution works.
so its very usefull for others who join later as a NEWBIE.
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Postby PrimePro » Wed Feb 13, 2008 10:37 am

Think This is it

2008-02-13 10:19:11|agi-VDADtransfer.agi|Perl Environment Dump:
2008-02-13 10:19:11|agi-VDADtransfer.agi|0|8365
2008-02-13 10:19:11|agi-VDADtransfer.agi|callerID changed: V0213101852000037664
2008-02-13 10:19:11|agi-VDADtransfer.agi|AGI Environment Dump:
2008-02-13 10:19:11|agi-VDADtransfer.agi| -- accountcode =
2008-02-13 10:19:11|agi-VDADtransfer.agi| -- callerid = 9412014709
2008-02-13 10:19:11|agi-VDADtransfer.agi| -- calleridname = V0213101852000037664
2008-02-13 10:19:11|agi-VDADtransfer.agi| -- callingani2 = 0
2008-02-13 10:19:11|agi-VDADtransfer.agi| -- callingpres = 0
2008-02-13 10:19:11|agi-VDADtransfer.agi| -- callingtns = 0
2008-02-13 10:19:11|agi-VDADtransfer.agi| -- callington = 0
2008-02-13 10:19:11|agi-VDADtransfer.agi| -- channel = Local/915128640345@default-5ae0,1
2008-02-13 10:19:11|agi-VDADtransfer.agi| -- context = default
2008-02-13 10:19:11|agi-VDADtransfer.agi| -- dnid = unknown
2008-02-13 10:19:11|agi-VDADtransfer.agi| -- enhanced = 0.0
2008-02-13 10:19:11|agi-VDADtransfer.agi| -- extension = 8365
2008-02-13 10:19:11|agi-VDADtransfer.agi| -- language = en
2008-02-13 10:19:11|agi-VDADtransfer.agi| -- priority = 2
2008-02-13 10:19:11|agi-VDADtransfer.agi| -- rdnis = unknown
2008-02-13 10:19:11|agi-VDADtransfer.agi| -- request = agi-VDADtransfer.agi
2008-02-13 10:19:11|agi-VDADtransfer.agi| -- type = Local
2008-02-13 10:19:11|agi-VDADtransfer.agi| -- uniqueid = 1202915932.75
2008-02-13 10:19:11|agi-VDADtransfer.agi|AGI Variables: |1202915932.75|Local/915128640345@default-5ae0,1|8365|Local|V0213101852000037664|V0213101852000037664|2|
2008-02-13 10:19:11|agi-VDADtransfer.agi|+++++ VDAD START : |37664|2008-02-13 10:19:11|1.2.17|2|
2008-02-13 10:19:11|agi-VDADtransfer.agi|+++++ VDAD START LOCAL CHANNEL: EXITING- 2
2008-02-13 10:19:11|agi-VDADtransfer.agi|Perl Environment Dump:
2008-02-13 10:19:11|agi-VDADtransfer.agi|0|8365
2008-02-13 10:19:11|agi-VDADtransfer.agi|callerID changed: V0213101852000037664
2008-02-13 10:19:11|agi-VDADtransfer.agi|AGI Environment Dump:
2008-02-13 10:19:11|agi-VDADtransfer.agi| -- accountcode =
2008-02-13 10:19:11|agi-VDADtransfer.agi| -- callerid = unknown
2008-02-13 10:19:11|agi-VDADtransfer.agi| -- calleridname = V0213101852000037664
2008-02-13 10:19:11|agi-VDADtransfer.agi| -- callingani2 = 0
2008-02-13 10:19:11|agi-VDADtransfer.agi| -- callingpres = 0
2008-02-13 10:19:11|agi-VDADtransfer.agi| -- callingtns = 0
2008-02-13 10:19:11|agi-VDADtransfer.agi| -- callington = 0
2008-02-13 10:19:11|agi-VDADtransfer.agi| -- channel = IAX2/VPSTR1-4
2008-02-13 10:19:11|agi-VDADtransfer.agi| -- context = default
2008-02-13 10:19:11|agi-VDADtransfer.agi| -- dnid = unknown
2008-02-13 10:19:11|agi-VDADtransfer.agi| -- enhanced = 0.0
2008-02-13 10:19:11|agi-VDADtransfer.agi| -- extension = 8365
2008-02-13 10:19:11|agi-VDADtransfer.agi| -- language = en
2008-02-13 10:19:11|agi-VDADtransfer.agi| -- priority = 3
2008-02-13 10:19:11|agi-VDADtransfer.agi| -- rdnis = unknown
2008-02-13 10:19:11|agi-VDADtransfer.agi| -- request = agi-VDADtransfer.agi
2008-02-13 10:19:11|agi-VDADtransfer.agi| -- type = IAX2
2008-02-13 10:19:11|agi-VDADtransfer.agi| -- uniqueid = 1202915932.75
2008-02-13 10:19:11|agi-VDADtransfer.agi|AGI Variables: |1202915932.75|IAX2/VPSTR1-4|8365|IAX2|V0213101852000037664|V0213101852000037664|3|
2008-02-13 10:19:11|agi-VDADtransfer.agi|+++++ VDAD START : |37664|2008-02-13 10:19:11|1.2.17|3|
2008-02-13 10:19:11|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_live_agents where callerid='V0213101852000037664';|
2008-02-13 10:19:11|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where callerid='V0213101852000037664' and status IN('LIVE','XFER');|
2008-02-13 10:19:11|agi-VDADtransfer.agi|-- VDAD : |1|update of vac table: V0213101852000037664
|UPDATE vicidial_auto_calls set uniqueid='1202915932.75', channel='IAX2/VPSTR1-4',status='LIVE',stage='LIVE-0' where callerid='V0213101852000037664' order by call_time desc limit 1;|
2008-02-13 10:19:11|agi-VDADtransfer.agi||INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed) values('1202915932.75','37664','1015','2008-02-13 10:19:11','1202915951','QUEUE','1','5128640345','VDAD','N')|
2008-02-13 10:19:11|agi-VDADtransfer.agi|-- VDAD : |37664|37664|insert to vicidial_log: 1202915932.75
2008-02-13 10:19:11|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.10.7' and campaign_id = '1015' and call_time < "2008-02-13 10:18:52" and lead_id != '37664';|
2008-02-13 10:19:11|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_live_agents where server_ip='192.168.10.7' and campaign_id = '1015' and last_update_time > '20080213101906';|
2008-02-13 10:19:11|agi-VDADtransfer.agi||CONCURRENT TRANSFERS AUTO SETTING: 1 (1)|
2008-02-13 10:19:11|agi-VDADtransfer.agi|-- VDAD get agent: |1|update of vla table: 1015|192.168.10.7
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='37664',uniqueid='1202915932.75', channel='IAX2/VPSTR1-4', callerid='V0213101852000037664' where status = 'READY' and server_ip='192.168.10.7' and campaign_id='1015' and last_update_time > '20080213101906' order by random_id limit 1;|
2008-02-13 10:19:11|agi-VDADtransfer.agi||SELECT conf_exten,user,extension FROM vicidial_live_agents where status IN('QUEUE','INCALL') and server_ip='192.168.10.7' and campaign_id='1015' and callerid='V0213101852000037664' and channel='IAX2/VPSTR1-4' order by last_call_time limit 1;|
2008-02-13 10:19:11|agi-VDADtransfer.agi|-- VDAD XFER : |1|update of vac table: V0213101852000037664
|UPDATE vicidial_auto_calls set status='XFER', stage='XFER-0' where callerid='V0213101852000037664';|
2008-02-13 10:19:11|agi-VDADtransfer.agi|exiting the VDAD app, transferring call to 8600051
2008-02-13 10:19:11|agi-VDADtransfer.agi|XXXXXXXXXX VDAD transferred: start|stop 2008-02-13 10:19:11|2008-02-13 10:19:11
PrimePro
 
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Postby PrimePro » Wed Feb 13, 2008 10:38 am

/var/log/asterisk

The "Full" log is HUGE. How can I dump without causing issues?
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Postby mflorell » Wed Feb 13, 2008 2:37 pm

How long does it take for the calls to stop coming in quickly?

Have you checked the vicidial_auto_calls table to see if there are a lof of stuck calls in there?

Do you have the 'h' extension set in all contexts in your dialplan?
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Postby PrimePro » Wed Feb 13, 2008 6:21 pm

It just seems to happen all of sudden.

I checked that table and nothing is in there, except when calls are being made...but only the ones that should be in there are.

I don't know how to check that.
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Postby mflorell » Thu Feb 14, 2008 1:25 am

How many hours of dialing before this problem surfaces?

the 'h' extension should be in your extensions.conf file for Asterisk.
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