SVN trunk code to hangup all channels when agent logs off?

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

SVN trunk code to hangup all channels when agent logs off?

Postby thedonvaughn » Thu Feb 14, 2008 11:38 am

Hello,
I am using about 25 external agents, with Asterisk trunked to an Avaya Definity PBX. So basically asterisk+vicidialer is just our drop in dialer.

Anyway, we have a handful of Sales reps who can not remember to hang up their phone after they log out. This causes all kinds of havok. Lines start crossing etc etc.

I saw in an earlier post that there was code in the SVN trunk that forces a channel hangup when an agent logs off.

Could someone please direct me to what scripts would need to be updated from SVN with Astguclient 2.0.4 to get this? My Sales department would be extremely grateful.
thedonvaughn
 
Posts: 29
Joined: Wed Jan 16, 2008 1:15 pm

Postby mflorell » Fri Feb 15, 2008 1:29 am

Here is where the instructions for SVN usage are posted:
http://www.eflo.net/VICIDIALwiki/index.php/SVN:howto

You will want to grab the SVN 2.0.4 branch code(SVN trunk has database changes)
svn://svn.eflo.net:43690/agc_2-X/branches/agc_2.0.4


as for what to update, you should just need to update vicidial.php and vdc_db_query.php

Let us know how it goes.
mflorell
Site Admin
 
Posts: 18387
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Postby thedonvaughn » Fri Feb 15, 2008 8:56 am

Perfect, thanks again.
thedonvaughn
 
Posts: 29
Joined: Wed Jan 16, 2008 1:15 pm

Postby thedonvaughn » Fri Feb 15, 2008 4:19 pm

Works like a charm.
The "You have been kicked out of the session" message is music to my hears.

Keep up the great work!
thedonvaughn
 
Posts: 29
Joined: Wed Jan 16, 2008 1:15 pm

Postby mflorell » Sat Feb 16, 2008 9:10 am

Thanks for the feedback, I know a lot of people have been asking about this one. Glad to hear it's working in production for you.
mflorell
Site Admin
 
Posts: 18387
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida


Return to Support

Who is online

Users browsing this forum: Google [Bot] and 72 guests