vicidial.org

Im trying to determine the cost savings for a specific customer to go purely VOIP instead of paying for their LD T1.

Is extracting length_in_sec from vicidial_log for a given day the best query to obtain these stats?

-Art

There are a lot of factors:
- does VOIP provider charge for non-answered calls
- does VOIP provider charge for ring time
- what bandwidth is available to client site
- how much does it cost
- what is the cost of the PRI local loop


For most of my call center clients it is actually cheaper to get standard voice PRI T1s than it would be for them to use VOIP termination.