vicidial.org

hi
i installed vicidial..successfully..
i added campiagns lists,and added leads to it..

everything is ready fr dailing..

bt i am able to dial manually by putting auto dial level to "0"
bt i am not able to dial predictively after changing it even..

kindly help me out

thnx

you need to set the dial method to something other than manual in order for that to work.

-Art

Hi

i recomend to understand the difference between
manual and autodial

manual dial you need make it 0

autodial you need to put 1 or above to make calls

depends on the method of dialing you are selected

ram

yes..i changed the dial level to 1.5. but still i am not able to dial predictively

Hi

post the error logs

we can not imagine your problem

ram

vicidial is set up perfectly...

i mean to say tht wen i put autodialer level to 0.. i am able to dial the leads perfectly with no problem..

but when i change it 1.5 or to for predictive dailing.. i am not ablt to dial predictively

help me out

thnx

Purchase and Download the manager's manual at www.eflo.net

Hi

but when i change it 1.5 or to for predictive dailing.. i am not ablt to dial predictively

PD can not be test with one agent.
it will not give you proper results

ram

As ram said we cannot "imagine" your problem. Please provide config, and log output so we can help diagnose your issue. Clearly if VICIDIAL was setup up perfectly you would be able to dial predictively.

-Art

Have u set your Dial Method to RATIO.?
Its Dial Method must be RATIO.

If you want it to auto dial use Ratio.

If you dont understand what you are seeing in your manager's screen purchase the Manager's Manual from eflo.net