Disconnected Numbers

[badboy2]

How to count/total the disconnected numbers from a list? Is there a system disposition for disconnected numbers (the dialer detects the disconnected number and dispose it) or is it only agent disposition (manually disposed by the agent). Please help. I am ask to give the total disconnected number both the agent disposed and the system disposed from a list. Thanks for the help. Cheers!

[enjay]

VICIDIAL will disposition a disconnected number as DC so you can extract that information throughout all lists or a specific list by running the following from command line.

select * from vicidial_list where status="DC" && list_id="XXX"; fill in XXX with whatever list you are interested in receiving this stat for.

-Art

[nkasoff]

Do I understand correctly that VICIDIAL (Asterisk?) does not do disconnected number detection on POTS lines? If I am not correct about t his, then something is wrong ... we've dialed 18,000 calls in the couple of days since we got the system running, without a single disconnect code in the status field of vicidial_list, and there should have been several thousand of them.

[mflorell]

It is strongly recommended that you do not use POTS lines with VICIDIAL. The call progress detection for POTS lines in Asterisk is not very good. It would be better to use SIP trunks or T1/E1 circuits.

[eijal]

Vicidial doesn't detect disconnected numbers in auto dial mode, just in manual mode.

[mflorell]

Actually, VICIDIAL can detect some Disconnected numbers in auto-dial mode. The problem is that some disconnected numbers are not in fact disconnected. Some carriers send out disconnected codes for other reasons such as network congestion.

[eijal]

Actually, VICIDIAL can detect some Disconnected numbers in auto-dial mode. The problem is that some disconnected numbers are not in fact disconnected. Some carriers send out disconnected codes for other reasons such as network congestion.

What version of VICIDIAL detect disconnected numbers in autodial mode?

[mflorell]

Any version, but it depends on the carrier and country you are calling. The Disconnect signal sent in most european countries like the UK and Germany is uniform so the detection is much better than it is in the USA where the disconnect signal is not uniform and is abused for problems with the network like congestion where it is not really a disconnected number.