Vicidial session question about waiting for ring.....

[howellrepaja]

hi im confuse bout i already manual dial a lead in a vicidial session.

im confuse even if i talk to the customer is it always waiting for ring noted near the dial led icon. is this normal? or it will indicate that the call is answered or the conversation is going on. thanks.

[mflorell]

Did you apply the cli concise patch before compiling Asterisk?

[howellrepaja]

yes matt. i did it, by the way what is supposed to be the the message near the dial led icon? if the conversation of the agent is going on? thanks.

[mflorell]

That should not be a normal thing, but it can sometimes happen. What kind of outside lines are you using?

[howellrepaja]

i am connecting to my provider using my sip account. even if the call is answered it will still waiting for ring. then after a few seconds or minute it will pop up dial timed out contact your system administrator. then the conversation is cut off.

[enjay]

does your sip provider do registration? If not investigate SIP Silence.

[howellrepaja]

does your sip provider do registration? If not investigate SIP Silence.

yes my sip provider do registration. what do you mean by SIP Silence? how could i do that?

[enjay]

Its in the scratch install

[eliasferreyra]

use this


;; VICIDIAL_auto_dialer transfer script:
;exten => 8365,1,Playback(sip-silence)
;exten => 8365,2,AGI(agi://127.0.0.1:4577/call_log)
;;exten => 8365,2,AGI(call_log.agi,${EXTEN})
;exten => 8365,3,AGI(agi-VDADtransfer.agi,${EXTEN})
;exten => 8365,4,AGI(agi-VDADtransfer.agi,${EXTEN})
;exten => 8365,5,Hangup

[howellrepaja]

hi thanks a lot for your reply.

i solve this. the tTo in extensions.conf going to my provider.

thanks a lot.