Dialer not dialing at proper level.

[enjay]

I have 7 agents logged in and its only dialing like 2 calls at a time when 6 of them are in ready state the VDauto says

Code: Select all

TIME DEBUG: -7.00|-7.00|0|   GMT: 21:38
2006-09-21 14:38:43|LIVE AGENTS LOGGED IN: 6|
2006-09-21 14:38:43|1003 192.168.0.6: agents: 6     dial_level: 2.5|
2006-09-21 14:38:43|1003 192.168.0.6: Calls to place: -2 (15 - 17) |
2006-09-21 14:38:43|CAMPAIGN DIFFERENTIAL: 6.95   3.8   (3.8 - 0)|
2006-09-21 14:38:43|1003 192.168.0.6: CALLING|
TIME DEBUG: -7.00|-7.00|0|   GMT: 21:38
2006-09-21 14:38:43||     lagged call vla agent PAUSED 0E0|20060921143813|20060921143833|20060921143843||
2006-09-21 14:38:43||     lagged call vac agent DELETED 0E0|2006-09-21 14:36:43||


[mflorell]

how many records are in your vicidial_auto_calls table for that server_ip when this happens?

[enjay]

Code: Select all

+--------------+-------------+-------------+--------+---------+--------------------+----------------------+---------+------------+--------------+---------------------+-----------+
| auto_call_id | server_ip   | campaign_id | status | lead_id | uniqueid           | callerid             | channel | phone_code | phone_number | call_time           | call_type |
+--------------+-------------+-------------+--------+---------+--------------------+----------------------+---------+------------+--------------+---------------------+-----------+
|       217922 | 192.168.0.6 | 1003        | XFER   |  758776 | 1154558807.1439867 | V0802154646000758776 | Zap/3-1 |            | 5056273345   | 2006-08-02 15:46:46 | OUT       |
|       217548 | 192.168.0.6 | 1003        | XFER   |  775578 | 1154558223.1432407 | V0802153702000775578 | Zap/6-1 |            | 5058214960   | 2006-08-02 15:37:02 | OUT       |
|       300274 | 192.168.0.6 | 1003        | XFER   |  912673 | 1155152998.1265347 | V0809124958000912673 | Zap/2-1 |            | 5053930845   | 2006-08-09 12:49:58 | OUT       |
|       317225 | 192.168.0.6 | 1003        | XFER   |  759121 | 1155252063.1530347 | V0810162101000759121 | Zap/1-1 |            | 5055985166   | 2006-08-10 16:21:01 | OUT       |
|       335259 | 192.168.0.6 | 1003        | XFER   |  756240 | 1155410291.1774373 | V0812121811000756240 | Zap/1-1 |            | 5054529071   | 2006-08-12 12:18:11 | OUT       |
|       457320 | 192.168.0.6 | 1003        | XFER   | 1023180 | 1156371346.1299293 | V0823151546001023180 | Zap/4-1 |            | 5052997661   | 2006-08-23 15:15:46 | OUT       |
|       479417 | 192.168.0.6 | 1003        | XFER   | 1042335 | 1156525936.1553433 | V0825101215001042335 | Zap/7-1 |            | 5058313997   | 2006-08-25 10:12:15 | OUT       |
|       482946 | 192.168.0.6 | 1003        | XFER   | 1044349 | 1156531394.1602373 | V0825114313001044349 | Zap/3-1 |            | 5058363474   | 2006-08-25 11:43:13 | OUT       |
|       762304 | 192.168.0.6 | 1003        | XFER   |  904174 | 1158192087.1094153 | V0913170126000904174 | Zap/8-1 |            | 5053250952   | 2006-09-13 17:01:26 | OUT       |
|       919814 | 192.168.0.6 | 1003        | XFER   | 1020773 | 1158863801.238991  | V0921113638001020773 | Zap/6-1 |            | 5052932361   | 2006-09-21 11:36:38 | OUT       |
|       934061 | 192.168.0.6 | 1003        | XFER   |  920526 | 1158941387.81      | V0922090947000920526 | Zap/3-1 |            | 5054269824   | 2006-09-22 09:09:47 | OUT       |
|       934060 | 192.168.0.6 | 1003        | XFER   |  918801 | 1158941380.77      | V0922090939000918801 | Zap/2-1 |            | 5054250291   | 2006-09-22 09:09:39 | OUT       |
+--------------+-------------+-------------+--------+---------+--------------------+----------------------+---------+------------+--------------+---------------------+-----------+
12 rows in set (0.00 sec)


though I have 7 agents in there and its only dialing like 3 lines at a time.. so wierd..

[mflorell]

call_time: 2006-08-02 15:46:46

You really need to run AST_reset_mysql_vars.pl nightly to clear those out.