Dialer not dialing at proper level.
Posted:
Thu Sep 21, 2006 4:39 pmby enjay
I have 7 agents logged in and its only dialing like 2 calls at a time when 6 of them are in ready state the VDauto says
- Code: Select all
TIME DEBUG: -7.00|-7.00|0| GMT: 21:38
2006-09-21 14:38:43|LIVE AGENTS LOGGED IN: 6|
2006-09-21 14:38:43|1003 192.168.0.6: agents: 6 dial_level: 2.5|
2006-09-21 14:38:43|1003 192.168.0.6: Calls to place: -2 (15 - 17) |
2006-09-21 14:38:43|CAMPAIGN DIFFERENTIAL: 6.95 3.8 (3.8 - 0)|
2006-09-21 14:38:43|1003 192.168.0.6: CALLING|
TIME DEBUG: -7.00|-7.00|0| GMT: 21:38
2006-09-21 14:38:43|| lagged call vla agent PAUSED 0E0|20060921143813|20060921143833|20060921143843||
2006-09-21 14:38:43|| lagged call vac agent DELETED 0E0|2006-09-21 14:36:43||
Posted:
Thu Sep 21, 2006 10:35 pmby mflorell
how many records are in your vicidial_auto_calls table for that server_ip when this happens?
Posted:
Fri Sep 22, 2006 11:10 amby enjay
- Code: Select all
+--------------+-------------+-------------+--------+---------+--------------------+----------------------+---------+------------+--------------+---------------------+-----------+
| auto_call_id | server_ip | campaign_id | status | lead_id | uniqueid | callerid | channel | phone_code | phone_number | call_time | call_type |
+--------------+-------------+-------------+--------+---------+--------------------+----------------------+---------+------------+--------------+---------------------+-----------+
| 217922 | 192.168.0.6 | 1003 | XFER | 758776 | 1154558807.1439867 | V0802154646000758776 | Zap/3-1 | | 5056273345 | 2006-08-02 15:46:46 | OUT |
| 217548 | 192.168.0.6 | 1003 | XFER | 775578 | 1154558223.1432407 | V0802153702000775578 | Zap/6-1 | | 5058214960 | 2006-08-02 15:37:02 | OUT |
| 300274 | 192.168.0.6 | 1003 | XFER | 912673 | 1155152998.1265347 | V0809124958000912673 | Zap/2-1 | | 5053930845 | 2006-08-09 12:49:58 | OUT |
| 317225 | 192.168.0.6 | 1003 | XFER | 759121 | 1155252063.1530347 | V0810162101000759121 | Zap/1-1 | | 5055985166 | 2006-08-10 16:21:01 | OUT |
| 335259 | 192.168.0.6 | 1003 | XFER | 756240 | 1155410291.1774373 | V0812121811000756240 | Zap/1-1 | | 5054529071 | 2006-08-12 12:18:11 | OUT |
| 457320 | 192.168.0.6 | 1003 | XFER | 1023180 | 1156371346.1299293 | V0823151546001023180 | Zap/4-1 | | 5052997661 | 2006-08-23 15:15:46 | OUT |
| 479417 | 192.168.0.6 | 1003 | XFER | 1042335 | 1156525936.1553433 | V0825101215001042335 | Zap/7-1 | | 5058313997 | 2006-08-25 10:12:15 | OUT |
| 482946 | 192.168.0.6 | 1003 | XFER | 1044349 | 1156531394.1602373 | V0825114313001044349 | Zap/3-1 | | 5058363474 | 2006-08-25 11:43:13 | OUT |
| 762304 | 192.168.0.6 | 1003 | XFER | 904174 | 1158192087.1094153 | V0913170126000904174 | Zap/8-1 | | 5053250952 | 2006-09-13 17:01:26 | OUT |
| 919814 | 192.168.0.6 | 1003 | XFER | 1020773 | 1158863801.238991 | V0921113638001020773 | Zap/6-1 | | 5052932361 | 2006-09-21 11:36:38 | OUT |
| 934061 | 192.168.0.6 | 1003 | XFER | 920526 | 1158941387.81 | V0922090947000920526 | Zap/3-1 | | 5054269824 | 2006-09-22 09:09:47 | OUT |
| 934060 | 192.168.0.6 | 1003 | XFER | 918801 | 1158941380.77 | V0922090939000918801 | Zap/2-1 | | 5054250291 | 2006-09-22 09:09:39 | OUT |
+--------------+-------------+-------------+--------+---------+--------------------+----------------------+---------+------------+--------------+---------------------+-----------+
12 rows in set (0.00 sec)
though I have 7 agents in there and its only dialing like 3 lines at a time.. so wierd..
Posted:
Fri Sep 22, 2006 4:03 pmby mflorell
call_time: 2006-08-02 15:46:46
You really need to run AST_reset_mysql_vars.pl nightly to clear those out.