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Vicidial - Voice Quality Issue
Posted:
Mon Mar 03, 2008 12:41 pmby zahoorsatti
Hi
Need some tips to make voice quality better.
regards
Satti
Posted:
Mon Mar 03, 2008 1:00 pmby ramindia
its all depends on your bandwidth/Codec / hardware you are using ( like head set or hardphones)
ram
Posted:
Mon Mar 03, 2008 2:25 pmby enjay
What do you currently use for you trunks?
PRI/Pots/VOIP?
What kind of voice quality issues are you experiencing?
hello
Posted:
Mon Mar 03, 2008 11:30 pmby eliasferreyra
my voice quality issues are the followings
some times the agents doesnt listen customers
and sometimes the customers cant ear the agents
what can i do to fix it?
Posted:
Tue Mar 04, 2008 12:06 amby Op3r
What are you using? are you using a softphone or a hard phone?
Are you using VoIP or PRI or Pots?
Have you check the quality of your headsets? how about the performance of the agent's pc?
There are a lot of variables that may enhance or affect the voice quality.
Be specific next time. That way the answer you will get will be specific too.
Please READ THE STICKIES.