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XDROP, DROP
Posted:
Tue Mar 11, 2008 5:58 amby diyanat
Hi,
For inbound calls on a Closer campaign, what does the status XDROP and DROP signify and whats the difference
regards
Diyanat
Posted:
Tue Mar 11, 2008 9:24 amby mflorell
XDROP is just a way of denoting a DROP that occured during business hours on an inbound campaign. It is different from a DROP for an outbound campaign because you might want to call the outbound DROP leads back, but not the DROP inbound calls if they are in the same list.
Re: XDROP, DROP
Posted:
Tue Aug 28, 2012 10:56 pmby Crimson Jack
Im having the situation where the drops to the closer inbound campaign are being coded as "DROP" and then they are mixing with my DROPS from my fronter campaign...
Is there a way I can set it so DROPS to the closer campaign get coded as XDROP ?
Re: XDROP, DROP
Posted:
Mon Sep 24, 2012 10:11 pmby Crimson Jack
bump in case anybody knows?
Re: XDROP, DROP
Posted:
Mon Sep 24, 2012 10:20 pmby williamconley
what are your business hours set to?
oh:
when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.
this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)
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Re: XDROP, DROP
Posted:
Mon Sep 24, 2012 10:24 pmby Crimson Jack
[quote="williamconley"]what are your business hours set to?
You mean on the individual campaigns?
They are set to 24hr dialing.
Will that cause XDROPs to be coded as DROPs ?