vicidial.org

I have a customer who is looking at having an outbound callcenter, however at the beginning of each call a mp3/wav file must play before it is sent to an agent, and the recording of both that mp3 file AND the agent is required "within the same recording". how difficult would this be to accomplish.

Is this even possible to do? heres the flow essentially..

customer answers -> recording begins -> plays intro sound file for customer -> sends to agent/or agent just talks if the sound has to be part of the meetme -> agent hangsup -> recording stops.

thoughts?

The only way to guarantee recording o the full intro message is to have the Monitor command in the dialplan right before the Playback of the intro message. Then the agi-VDADtransfer script would be run. Any other method cannot guarantee full recording of the intro audio.

Recording this way removes any control of recordings from VICIDIAL and the agent, and in some cases the recording does not get all sides of the conversation because you are recording a channel before it is transferred into the meetme room.

You will have to play around with different methods and see what works.

Actually this has changed a bit, the message will now play somewhere mid call which the agent will "make happen" given this situation a potential 3-way call into a "playback" extension would probably facilitate this right? Do you see any implications with this.

The recording is 12 minutes long so I could see some resource implications though I can use a ramdrive to offset some of that load.

thoughts?

That is much easier

I have clients doing that right now, this can be easily done with "D1 Dial" using the number presets in each campaigns.

excellent thanks for the input

-Art