vicidial.org

Is there any way to force the agent to go to disposition as soon as the customer hangs up? I just fired an agent that was simulating a call and customer had hangup 10 minutes ago...

ekaftan wrote:Is there any way to force the agent to go to disposition as soon as the customer hangs up? I just fired an agent that was simulating a call and customer had hangup 10 minutes ago...

Another problem... agents being monitored can see the monitor in the channel data and they hang them up! Any way to prevent agents from seeing the supervidor in their campaigns? (or remove the option to see the channels in the conferences altogether?)

Thanks,...

This has been covered in several threads. Please use the search feature..

http://www.eflo.net/VICIDIALforum/viewtopic.php?t=4441

Monitoring problem can be fixed as shown in that thread . There must be a option in campaign settings to make agent go to disposition screen directly when customer hangs up else realtime screen shows agent status INCALL .