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Differents time for agents a call dispo

PostPosted: Tue Apr 01, 2008 7:36 pm
by telconetcol
Hello I have got three different points of fail. I donĀ“t know it all of hem are related.

The scenario:
I have got the last trunk (svn) version.2.0.5b0.5
Outbound Dial in manual mode.
Recording all calls
agentes: SIP zoiper /linux/firefox
Asterisk 1.2.17


1. I have got differentes times in three pages :
AST_agent_time_sheet.php
user_stats.php
AST_agent_performance_detail.php
looking at the disposition details, I can see that the majority are Busy or Drop in call disposition. Those calls don not appear n the statistics


2 The recordings continue even after hangup and call disposition

3. sometimes after hanging up the disposition call is not showed.. The agent has got to exit and log in again


Plz some help would be so appreciated.

PostPosted: Tue Apr 01, 2008 7:57 pm
by mflorell
There can be issues with reloable call logging using manual dial due to the detection of the call progress in Asterisk and in VICIDIAL. I have been working on this in SVN, but some of the issues only show up on some trunks for some reason.