and followed the scratch installation
? Um ... my understanding:
Support is for Vicidial support, regardless of installation method, as long as the support is NOT related to the installer (such as trying to upgrade from VicidialNOW or GoAutodial to stock Vicidial, which is obviously related to the installer).
Vicibox board is for installation issues with Vicibox
VicidialNOW/GoAutodial board is for installation issues with those packages.
Am I wrong?