vicidial.org

Hi,

once in a while our agents have entries in their callback list where every field except the comments-field says "undefined". Because of the comments-field I could find out the lead_id and check the entries in vicidial_callbacks, vicidial_list and vicidial_log. Everything looks fine, no unusual data in these tables.

Does anyone have a clue what the problem could be?

Thanks,
heinz

astGUIclient version?

browser version?

astguiclient 2.0.3
Firefox 2.0.0.13

There were a few fixes to Callbacks made in the 2.0.4 release. Please try upgrading to 2.0.4 or 2.0.4.1rc1

I upgraded to 2.0.4 and still ran into this problem.
Now I might found out what is going on (but I am not sure):

The agents copy and paste the comment from the lead into the comments-field of the callbacks. That puts some new lines "\n" into the callbacks comments-field. In vdc_db_query.php around line 1734

Code: Select all

$CBcomments =      trim("$row[3]");


removes only "\n" at the beginning and end of the string.
In vicidial.php around line 3045

Code: Select all

var all_CBs_array=all_CBs.split("\n");


splits the array with "\n" as delimiter. That's how the undefined rows get into the callback list.

Has anyone an idea how to solve this issue?

Thanks,
heinz

Newlines are actually converted to an ASCII string for single-line storage and then they are re-formed when they go back to the agent screen. We do multi-line comments all the time without any issues.