Realtime conference room, or real time XFER's
Posted: Wed Apr 16, 2008 4:51 pm
Short of building an entire report for this is there a good select statement that can be used to determine the conference rooms that are in use for transfers outside of the campaign conf rooms for agents? Have a few times where inbound voip calls get stuck and we can see the traffic from the firewall, and generally drop it, but a few conversations do last awhile, so we want to ensure were not disconnecting a live transfer still being worked by a 'closer', these are generally transfers to outside lines.
Thanks,
Trevor
Thanks,
Trevor