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Realtime conference room, or real time XFER's

PostPosted: Wed Apr 16, 2008 4:51 pm
by tbenson
Short of building an entire report for this is there a good select statement that can be used to determine the conference rooms that are in use for transfers outside of the campaign conf rooms for agents? Have a few times where inbound voip calls get stuck and we can see the traffic from the firewall, and generally drop it, but a few conversations do last awhile, so we want to ensure were not disconnecting a live transfer still being worked by a 'closer', these are generally transfers to outside lines.

Thanks,
Trevor

PostPosted: Wed Apr 16, 2008 6:19 pm
by mflorell
try logging into the agc/astguiclient.php script. it can show who sent the call into the conference as well as what channels are live on your server and what they are connected to.

You can also hang up any channel from there.